Convivastatus Status

Resolved: The DPI services have been restored. Customers might notice a metrics gap for DPI historical. We will share more updates as things progress

Investigating: We are currently investigating this issue.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Conviva Operations is aware of a data gap affecting DPI services. Our engineering team is actively investigating it. Affected areas: DPI Historical Data

Monitoring: We are continuing to monitor for any further issues.

Monitoring: VSI is confirmed stable.

DPI is still impacted and we are in the process of implementing a fix.

Monitoring: The fix has been implemented and recovery was achieved at approximately 20:56 UTC. We are continuing to monitor for stability. Backfill of missing data will be performed.

Identified: We have identified the issue and are in the process of implementing a fix.

Investigating: To our Valued Customers:

Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution.

Areas affected include: Real-Time | Historical

For further information please see Conviva Status Page

Best regards, Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact [email protected]

Resolved: The system has recovered and metrics should be computing as normal. For the impact time range for May 20th 01:51 - 04:39 UTC, we will resume the data recovery shortly and expecting to conclude in the next ~48 hours

Identified: Metric computation recovery is ongoing. Customers may experience metrics anomalies until the system is fully restored.

Monitoring: We are continuing to investigate this issue. Customers may notice a dip in metrics. We'll share updates as we learn more

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Pulse is back up and being monitored. Customers may notice a dip in metrics; this is under active investigation. We'll share updates as we learn more

Investigating: We are currently investigating this issue and will update soon when its recovered

Resolved: This incident has been resolved.

Monitoring: VSI Historical Delay has caught up and we are currently investigating the data delay for DPI services

Resolved: This incident has been resolved

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards, Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]

Investigating: To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards, Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]

Resolved: The DPI services have been restored. Customers might notice a metrics gap for DPI historical. We will share more updates as things progress

Investigating: We are currently investigating this issue.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Conviva Operations is aware of a data gap affecting DPI services. Our engineering team is actively investigating it. Affected areas: DPI Historical Data

Monitoring: We are continuing to monitor for any further issues.

Monitoring: VSI is confirmed stable.

DPI is still impacted and we are in the process of implementing a fix.

Monitoring: The fix has been implemented and recovery was achieved at approximately 20:56 UTC. We are continuing to monitor for stability. Backfill of missing data will be performed.

Identified: We have identified the issue and are in the process of implementing a fix.

Investigating: To our Valued Customers:

Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution.

Areas affected include: Real-Time | Historical

For further information please see Conviva Status Page

Best regards, Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact [email protected]

Resolved: The system has recovered and metrics should be computing as normal. For the impact time range for May 20th 01:51 - 04:39 UTC, we will resume the data recovery shortly and expecting to conclude in the next ~48 hours

Identified: Metric computation recovery is ongoing. Customers may experience metrics anomalies until the system is fully restored.

Monitoring: We are continuing to investigate this issue. Customers may notice a dip in metrics. We'll share updates as we learn more

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Pulse is back up and being monitored. Customers may notice a dip in metrics; this is under active investigation. We'll share updates as we learn more

Investigating: We are currently investigating this issue and will update soon when its recovered

Monitoring: We are continuing to monitor for any further issues.

Monitoring: VSI is confirmed stable.

DPI is still impacted and we are in the process of implementing a fix.

Monitoring: The fix has been implemented and recovery was achieved at approximately 20:56 UTC. We are continuing to monitor for stability. Backfill of missing data will be performed.

Identified: We have identified the issue and are in the process of implementing a fix.

Investigating: To our Valued Customers:

Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution.

Areas affected include: Real-Time | Historical

For further information please see Conviva Status Page

Best regards, Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact [email protected]

Resolved: This incident has been resolved.

Monitoring: System has stabilized and VSI metrics are back to normal. We're actively monitoring and will provide updates on potential data recovery as things progress.

Investigating: We are currently investigating this issue.

Resolved: The system has recovered and metrics should be computing as normal. For the impact time range for May 20th 01:51 - 04:39 UTC, we will resume the data recovery shortly and expecting to conclude in the next ~48 hours

Identified: Metric computation recovery is ongoing. Customers may experience metrics anomalies until the system is fully restored.

Monitoring: We are continuing to investigate this issue. Customers may notice a dip in metrics. We'll share updates as we learn more

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Pulse is back up and being monitored. Customers may notice a dip in metrics; this is under active investigation. We'll share updates as we learn more

Investigating: We are currently investigating this issue and will update soon when its recovered

Resolved: This incident has been resolved.

Investigating: To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards, Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]

Investigating: To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards, Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]

Resolved: This incident has been resolved

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards, Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]

Investigating: To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards, Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]

Resolved: This incident has been resolved.

Investigating: To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards, Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]

Investigating: To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards, Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]

Monitoring: We are continuing to monitor for any further issues.

Monitoring: VSI is confirmed stable.

DPI is still impacted and we are in the process of implementing a fix.

Monitoring: The fix has been implemented and recovery was achieved at approximately 20:56 UTC. We are continuing to monitor for stability. Backfill of missing data will be performed.

Identified: We have identified the issue and are in the process of implementing a fix.

Investigating: To our Valued Customers:

Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution.

Areas affected include: Real-Time | Historical

For further information please see Conviva Status Page

Best regards, Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact [email protected]

Resolved: This incident has been resolved.

Monitoring: System has stabilized and VSI metrics are back to normal. We're actively monitoring and will provide updates on potential data recovery as things progress.

Investigating: We are currently investigating this issue.

Resolved: The system has recovered and metrics should be computing as normal. For the impact time range for May 20th 01:51 - 04:39 UTC, we will resume the data recovery shortly and expecting to conclude in the next ~48 hours

Identified: Metric computation recovery is ongoing. Customers may experience metrics anomalies until the system is fully restored.

Monitoring: We are continuing to investigate this issue. Customers may notice a dip in metrics. We'll share updates as we learn more

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Pulse is back up and being monitored. Customers may notice a dip in metrics; this is under active investigation. We'll share updates as we learn more

Investigating: We are currently investigating this issue and will update soon when its recovered

Resolved: The system has recovered and metrics should be computing as normal. For the impact time range for May 20th 01:51 - 04:39 UTC, we will resume the data recovery shortly and expecting to conclude in the next ~48 hours

Identified: Metric computation recovery is ongoing. Customers may experience metrics anomalies until the system is fully restored.

Monitoring: We are continuing to investigate this issue. Customers may notice a dip in metrics. We'll share updates as we learn more

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Pulse is back up and being monitored. Customers may notice a dip in metrics; this is under active investigation. We'll share updates as we learn more

Investigating: We are currently investigating this issue and will update soon when its recovered