Bynder Status

Identified: Over the weekend, we made significant progress in addressing the issues with our Brand Guidelines module. While we have successfully resolved the problems for our EU-only and US-only clusters, we are still encountering challenges with the permission service for our global clusters.

We are actively working on a solution and will keep you updated on our progress.

Identified: We will be performing database updates over the weekend (specifically on Sunday, 9AM - 9PM CET). To prevent any disruption to your content, the editing experience will be temporarily locked during this period. An in-app UI message will be displayed to users to keep them informed.

All services will resume as normal on Monday. (note: not all services have been restored, see update)

Investigating: We are currently experiencing an issue with our permission service in our Brand Guidelines modules, which is intermittently affecting a subset of customers across all clusters.

Issue Summary: The problem is related to the permission service that manages content access. This is causing intermittent loading issues for some users and preventing access to content for others who should have it.

Our team is fully mobilized and working diligently to stabilize the permission service and restore consistent access for all users. This is our top priority and we are dedicating extensive resources to enhance the stability and performance of this service and its underlying database.

If you’re affected by this issue, please contact our Support team and provide links to the impacted guides. This will help us troubleshoot more effectively and address the issue promptly.

Rest assured, all of your guidelines content remains intact and secure. We appreciate your patience and are committed to resolving this as swiftly as possible.

Resolved: This incident has been resolved.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are currently investigating an issue with AI-recognized tags within the Asset Detail View.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are currently experiencing issues with portals or headers loading on the services in the global region. It might happen to portals in this region that headers do not load within our global portals. We are working hard on the solution of this problem and will keep you updated on the progress.

Resolved: This incident has been resolved.

Monitoring: We have identified all affected content items and have repaired them to the best of our abilities. Please contact Support in case of any specific issues for further assistance.

Monitoring: We are continuing to work on the issue and have made progress in developing a solution to address the affected data. Our efforts today have shown encouraging improvements with the affected data, and we are planning to take further steps tomorrow to move closer to a resolution. We will keep monitoring the situation closely and provide updates as they become available.

Please contact our support team in case of any specific issues for further assistance.

Monitoring: We have identified all affected content items. In the Content Workflow module UI, you'll see a message on the item editor if your item is impacted. We will keep monitoring the situation closely before resolving this incident and provide additional updates separately to affected customers.

Monitoring: We've been working on identifying affected content items and set them to read only mode for now while we work to fully resolve the formatting issues we had identified. We will provide another update once this is the case.

Monitoring: A fix has been implemented and service has been restored. Some content pages may still have formatting issues. We're still addressing those. Please contact support in case of any specific issues for further assistance.

We'll be monitoring the results and provide another final update asap to close out this incident.

Identified: We are continuting our tests and we are taking additional time to ensure a proper fix can be implemented asap.

Identified: The issue had been identified and we're currently in the process of testing a potential fix. More updates to come shortly.

Investigating: As a result of our investigation, the Content Workflow module will be temporarily inaccessible while we work to resolve the issue.

Our teams are actively working on identifying the root cause and implementing a fix. We will provide an update as soon as more information is available.

We appreciate your patience and understanding as we address this matter. For real-time updates, please keep an eye on this status page.

Investigating: We're currently investigating an issue affecting the layout and display of content when editing items. We'll provide an update shortly.