Wessex Internet status is Operational

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Fixed-wireless Services
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Fibre to the Premise Services
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Wessex Internet Business Ethernet Services

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Last updated 1 minute ago from official status page. Learn more

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Active Incidents

NETWORK INCIDENT AFFECTING VOICE AND DATA SERVICES - Bulbarrow
Started 27 Sep 2026 15:48:30 (4 days ago), still ongoing
Critical Incident
Monitoring
Fixed-wireless Services
Fibre to the Premise Services
Business Ethernet Services

We are currently aware of an ongoing network incident affecting the following areas:

Bulbarrow and surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.

00363040 : NETWORK INCIDENT AFFECTING DATA SERVICES - Chilmark and surrounding areas
Started 19 Sep 2026 07:38:16 (12 days ago), still ongoing
Critical Incident
Monitoring
Fixed-wireless Services
Fibre to the Premise Services
Business Ethernet Services

We are currently aware of an ongoing network incident affecting the following areas:

Chilmark and surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.

Recently Resolved Incidents

NETWORK INCIDENT AFFECTING VOICE AND DATA SERVICES - Middlemarsh
Started 27 Sep 2026 16:14:47 (4 days ago), resolved 27 Sep 2026 18:29:30 (4 days ago)
Critical Incident
Resolved
Fixed-wireless Services
Fibre to the Premise Services
Business Ethernet Services

We are currently aware of an ongoing network incident affecting the following areas:

Middlemarsh and surrounding areas

Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

We apologise for the inconvenience caused by this issue.

Wessex Internet Outage Survival Guide

A step-by-step guide to help you survive a Wessex Internet outage
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    Wessex Internet Components

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    Wessex Internet Broadband Services

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    Fixed-wireless Services
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    00363040 : NETWORK INCIDENT AFFECTING DATA SERVICES - Chilmark and surrounding areas
    Started 19 Sep 2026 07:38:16 (12 days ago), still ongoing
    Critical Incident
    Monitoring
    Fixed-wireless Services
    Fibre to the Premise Services
    Business Ethernet Services

    We are currently aware of an ongoing network incident affecting the following areas:

    Chilmark and surrounding areas

    Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

    Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

    We apologise for the inconvenience caused by this issue.

    NETWORK INCIDENT AFFECTING VOICE AND DATA SERVICES - Bulbarrow
    Started 27 Sep 2026 15:48:30 (4 days ago), still ongoing
    Critical Incident
    Monitoring
    Fixed-wireless Services
    Fibre to the Premise Services
    Business Ethernet Services

    We are currently aware of an ongoing network incident affecting the following areas:

    Bulbarrow and surrounding areas

    Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

    Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

    We apologise for the inconvenience caused by this issue.

    NETWORK INCIDENT AFFECTING VOICE AND DATA SERVICES - Middlemarsh
    Started 27 Sep 2026 16:14:47 (4 days ago), resolved 27 Sep 2026 18:29:30 (4 days ago)
    Critical Incident
    Resolved
    Fixed-wireless Services
    Fibre to the Premise Services
    Business Ethernet Services

    We are currently aware of an ongoing network incident affecting the following areas:

    Middlemarsh and surrounding areas

    Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

    Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

    We apologise for the inconvenience caused by this issue.

    Fibre to the Premise Services
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    00363040 : NETWORK INCIDENT AFFECTING DATA SERVICES - Chilmark and surrounding areas
    Started 19 Sep 2026 07:38:16 (12 days ago), still ongoing
    Critical Incident
    Monitoring
    Fixed-wireless Services
    Fibre to the Premise Services
    Business Ethernet Services

    We are currently aware of an ongoing network incident affecting the following areas:

    Chilmark and surrounding areas

    Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

    Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

    We apologise for the inconvenience caused by this issue.

    NETWORK INCIDENT AFFECTING VOICE AND DATA SERVICES - Bulbarrow
    Started 27 Sep 2026 15:48:30 (4 days ago), still ongoing
    Critical Incident
    Monitoring
    Fixed-wireless Services
    Fibre to the Premise Services
    Business Ethernet Services

    We are currently aware of an ongoing network incident affecting the following areas:

    Bulbarrow and surrounding areas

    Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

    Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

    We apologise for the inconvenience caused by this issue.

    NETWORK INCIDENT AFFECTING VOICE AND DATA SERVICES - Middlemarsh
    Started 27 Sep 2026 16:14:47 (4 days ago), resolved 27 Sep 2026 18:29:30 (4 days ago)
    Critical Incident
    Resolved
    Fixed-wireless Services
    Fibre to the Premise Services
    Business Ethernet Services

    We are currently aware of an ongoing network incident affecting the following areas:

    Middlemarsh and surrounding areas

    Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

    Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

    We apologise for the inconvenience caused by this issue.

    Wessex Internet Business Ethernet Services

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    now
    00363040 : NETWORK INCIDENT AFFECTING DATA SERVICES - Chilmark and surrounding areas
    Started 19 Sep 2026 07:38:16 (12 days ago), still ongoing
    Critical Incident
    Monitoring
    Fixed-wireless Services
    Fibre to the Premise Services
    Business Ethernet Services

    We are currently aware of an ongoing network incident affecting the following areas:

    Chilmark and surrounding areas

    Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

    Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

    We apologise for the inconvenience caused by this issue.

    NETWORK INCIDENT AFFECTING VOICE AND DATA SERVICES - Bulbarrow
    Started 27 Sep 2026 15:48:30 (4 days ago), still ongoing
    Critical Incident
    Monitoring
    Fixed-wireless Services
    Fibre to the Premise Services
    Business Ethernet Services

    We are currently aware of an ongoing network incident affecting the following areas:

    Bulbarrow and surrounding areas

    Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

    Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

    We apologise for the inconvenience caused by this issue.

    NETWORK INCIDENT AFFECTING VOICE AND DATA SERVICES - Middlemarsh
    Started 27 Sep 2026 16:14:47 (4 days ago), resolved 27 Sep 2026 18:29:30 (4 days ago)
    Critical Incident
    Resolved
    Fixed-wireless Services
    Fibre to the Premise Services
    Business Ethernet Services

    We are currently aware of an ongoing network incident affecting the following areas:

    Middlemarsh and surrounding areas

    Wessex Internet engineers are investigating the cause of this issue, and will provide an update within 1 hour with further information

    Please do not attempt to reset or reboot your equipment as this may have a detrimental impact on restoration to your service

    We apologise for the inconvenience caused by this issue.

    Wessex Internet London Core Network

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    Internet Transit
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    Peering via IXPs
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    Wessex Internet Data Centres

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    Telehouse North
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    Equinix LD8
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    CoreTX Bournemouth
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    BT Exchange Blandford
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    Wessex Internet Backhaul

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    Primary Upstream Connection (Blandford)
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    Tertiary Upstream Connection (Shaftesbury)
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    Wessex Internet Core Network Services

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    DNS01 Server
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    DNS02 Server
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    RADIUS01 Server
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    RADIUS02 Server
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    SMTP Relay
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    UniFi Wi-Fi Management Server
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    Wessex Internet Contacting us/ Tools/ Portals

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    E-mail
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    Telephone System
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    Web Help Centre
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    End User Portal
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    Wessex Internet Website
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    Network Status Page
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    Credit and Debit Card Payments
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    Direct Debit Payments
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    Telephone - Automated Network Status Messaging Service
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