Wessex Internet Status

Monitoring: Openreach engineers have finished repairing an overhead fibre cable that was damaged in the recent storm. Service was fully restored at 13:52 on 10/11/2026.

All affected connections should now be back online. If you’re still having problems, please restart your router. If that doesn’t help, contact our support team and we’ll be happy to help.

Our engineers will continue to monitor.

We’re sorry for the disruption, and thank you for your patience while the repairs were carried out.

Identified: Openreach engineers have confirmed that all cabling work is complete, but the jointing work will carry over until tomorrow. We will provide a further update at 10:00 on 10/11 to confirm engineers are back on site.

Identified: Openreach engineers have advised they are on site and have confirmed that traffic management (TM), tree cutting and additional engineering resource are also on site. Once the tree cutting works have been completed, Openreach engineers will start repair works on the overhead cable. Due to the complexity of the repair the next update will be at approximately 17:00, or sooner if a significant update becomes available

Identified: We are continuing to work closely with Openreach to restore service for customers in the Encombe area. Openreach has confirmed that the fault is on their network and is affecting multiple circuits. Their investigation has identified damage to a 36-fibre overhead cable caused by the recent storm. Openreach has advised that repair work is currently scheduled to begin on Monday 9 November, with traffic management provisionally arranged to allow engineers safe access to the affected area. Once access is available, Openreach engineers will attend site and carry out the necessary repairs to restore service as quickly as possible.

This fault has been classified by Openreach as MBORC (Matters Beyond Our Reasonable Control).

What this means for you:

Services on the affected circuits will remain unavailable until repairs have been completed. There is no action required on your part. Restarting or replacing your router will not resolve this issue. Service will automatically return once repairs are complete, and we will confirm as soon as restoration has been verified.

In parallel, we are actively investigating whether any alternative solutions are available that could help restore connectivity sooner. We will provide further updates as soon as we have additional information from Openreach or identify any alternative restoration options. We appreciate how disruptive this outage is and sincerely apologise for the inconvenience caused.

Identified: Engineers have confirmed a fibre break affecting customers connected to this site.

Our investigations indicate the fault is due to damage within upstream infrastructure that sits outside of our own network, resulting in a loss of connectivity to the affected area. The affected circuit is operated by a third-party provider, and the incident has been escalated with them as a priority.

We are in regular contact with the provider and are currently awaiting confirmation of the full extent of the damage, along with an estimated timeframe for repairs.

Although the fault is outside of our direct control, we are actively managing the escalation and will continue to push for the earliest possible restoration of service.

Next Update: Within 2 hours, or sooner should additional information become available.

Monitoring: Openreach engineers have finished repairing an overhead fibre cable that was damaged in the recent storm. Service was fully restored at 13:52 on 10/11/2026.

All affected connections should now be back online. If you’re still having problems, please restart your router. If that doesn’t help, contact our support team and we’ll be happy to help.

Our engineers will continue to monitor.

We’re sorry for the disruption, and thank you for your patience while the repairs were carried out.

Identified: Openreach engineers have confirmed that all cabling work is complete, but the jointing work will carry over until tomorrow. We will provide a further update at 10:00 on 10/11 to confirm engineers are back on site.

Identified: Openreach engineers have advised they are on site and have confirmed that traffic management (TM), tree cutting and additional engineering resource are also on site. Once the tree cutting works have been completed, Openreach engineers will start repair works on the overhead cable. Due to the complexity of the repair the next update will be at approximately 17:00, or sooner if a significant update becomes available

Identified: We are continuing to work closely with Openreach to restore service for customers in the Encombe area. Openreach has confirmed that the fault is on their network and is affecting multiple circuits. Their investigation has identified damage to a 36-fibre overhead cable caused by the recent storm. Openreach has advised that repair work is currently scheduled to begin on Monday 9 November, with traffic management provisionally arranged to allow engineers safe access to the affected area. Once access is available, Openreach engineers will attend site and carry out the necessary repairs to restore service as quickly as possible.

This fault has been classified by Openreach as MBORC (Matters Beyond Our Reasonable Control).

What this means for you:

Services on the affected circuits will remain unavailable until repairs have been completed. There is no action required on your part. Restarting or replacing your router will not resolve this issue. Service will automatically return once repairs are complete, and we will confirm as soon as restoration has been verified.

In parallel, we are actively investigating whether any alternative solutions are available that could help restore connectivity sooner. We will provide further updates as soon as we have additional information from Openreach or identify any alternative restoration options. We appreciate how disruptive this outage is and sincerely apologise for the inconvenience caused.

Identified: Engineers have confirmed a fibre break affecting customers connected to this site.

Our investigations indicate the fault is due to damage within upstream infrastructure that sits outside of our own network, resulting in a loss of connectivity to the affected area. The affected circuit is operated by a third-party provider, and the incident has been escalated with them as a priority.

We are in regular contact with the provider and are currently awaiting confirmation of the full extent of the damage, along with an estimated timeframe for repairs.

Although the fault is outside of our direct control, we are actively managing the escalation and will continue to push for the earliest possible restoration of service.

Next Update: Within 2 hours, or sooner should additional information become available.