UHIN status is Partially Degraded Service

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UHIN Clearinghouse Platform

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Batch EDI Processing
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PIR Connection
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CORE Connection
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Payer Network
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Alerts - Delivered via Direct
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Alerts - Delivered via SFTP
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Active Incidents

Regence BlueCross BlueShield of Utah Realtime Connectivity Outage
Started 6 Mar 2026 15:16:45 (3 hours ago), still ongoing
Minor Incident
Identified
PIR Connection
CORE Connection
Payer Network

Regence BlueCross BlueShield of Utah Realtime Connectivity Outage

UHIN is currently experiencing a realtime connectivity outage with Regence BlueCross BlueShield of Utah impacting 270/271 eligibility transactions and 276/277 claim status transactions.

Payer Notice- SelectHealth 835 Electronic Remittance Advice Delay
Started 5 Mar 2026 22:24:48 (20 hours ago), still ongoing
Incident without Impact
Monitoring
Batch EDI Processing
Payer Network

SelectHealth experienced an issue with our batch jobs last night. As a result, we have paused our payment/835 jobs and no 835s were sent on 3/5/2026. We will continue running the batch jobs tonight to not interfere with regular business. You should expect to see the files coming through for the 835 by tomorrow afternoon, 3/6/2026. Additionally, there may be possible delays with claim acknowledgments.

HIE Data - Public Health Activity Notice and 30-Day Opt Out Period
Started 6 Feb 2026 19:34:12 (28 days ago), still ongoing
Incident without Impact
Monitoring
Data Source Opt Out Notifications

Title: Multi-State EHR-Based Network for Disease Surveillance

Posted Date: 2/6/2026 Deadline for Opt Outs: 3/8/2026

Authority: In accordance with the UHIN Requirements: Member Policies and Procedural Manual v1, CHIE Permitted Purpose Policy (https://support.uhin.org/s/article/Member-Policies-And-Procedures-Manual) and applicable law (including the federal Information Blocking Rule), UHIN may use and disclose Patient Data for any Limited Public Health Activity (PHA) or a Research purpose pursuant to a Public Health Emergency or with Source Member consent for the specific PHA or Research project; provided, however, that additional Source Member consent shall not be required for any voluntary or mandatory public health reporting. UHIN shall obtain Source Member consent for a specific PHA or Research project by providing notice on its website (https://status.uhin.org/, Data Source Opt Out Notifications) and giving such Source Members up to thirty (30) calendar days after the notice is posted to the website to opt out of the specific PHA or Research project. Members are encouraged to sign up for UHIN’s RSS feed to receive automated notifications of updates to this website. If a Source Member does not exercise its opt out rights within this 30-day period, the Source Member is deemed to have consented to the specific PHA or Research project.

Type of Request: This is a Public Health Activity request for chronic disease surveillance

Project/Study Title: Multi-State EHR-Based Network for Disease Surveillance Protocol Number (if applicable): 2

Requestor: Utah Department of Health and Human Services and the National Association of Chronic Disease Directors

Description of Project/Study: MENDS is a distributed network for surveillance that leverages electronic health record (EHR) data to generate timely prevalence estimates of chronic disease risk measures at national and local levels. MENDS can be accessed by health departments and other authorized users for monitoring trends, informing policies, planning programs, and evaluating outcomes to improve the health of the population. Information on the MENDS project, including Project Summary and Overview, how MENDS works, and governance, can be located here https://chronicdisease.org/cphl/technical-assistance-hub/data-modernization/mends/

Type of Patient Data Involved: A limited data set will be extracted from the CHIE and be available through secure systems, with proper access control, to the National Association of Chronic Disease Directors (NACDD), the Utah Department of Health and Human Services, and NORC at the University of Chicago. Business Associate Agreements and/or Data Use Agreements will be implemented as required by applicable law.

UHIN Board review and approval: 8/14/2025

Authorization or IRB/Privacy Board Waiver (for Research Studies Only): Not applicable, this is a public health activity, not research. IRB/Privacy Board Approval or Exemption (for Research Studies Only): Not applicable, this is a public health activity, not research.

If you have questions or wish to have additional information about this project, please email [email protected] and include the title of the project and your request. If your organization or agency wishes to opt out of allowing their data to be included in this project, please have your contract contact email [email protected] by 3/8/2026 to opt out.

Recently Resolved Incidents

Working to Resolve Immunization and ELR Reporting Issues
Started 26 Feb 2026 20:46:53 (8 days ago), resolved 4 Mar 2026 00:01:09 (3 days ago)
Major Incident
Resolved
Data Feeds

We are currently experiencing issues with Immunization Queries and ELR(Electronic Lab Reporting) reporting to the State Department of Health & Human Services (DHHS). Our team is actively working with DHHS to resolve the problem. Thank you for your patience while we address this.

State Farm Intermittent Connectivity Outage
Started 2 Mar 2026 23:06:51 (4 days ago), resolved 3 Mar 2026 23:58:31 (3 days ago)
Incident without Impact
Resolved
Batch EDI Processing
PIR Connection

State Farm Intermittent Connectivity Outage

UHIN is currently experiencing an intermittent connection outage with State Farm. The intermittent outage in impacting all transactions starting on February 24, 2026 and will cause a delay in receipt acknowledgement responses.

Batch 837, and 275 transactions should not be resent. All batch transactions will be processed once the connectivity issue is resolved. Failed eligibility eligibility requests should be resent once the connections is restored.

CHIE Alert Notifications Delayed
Started 2 Mar 2026 15:06:35 (4 days ago), resolved 3 Mar 2026 16:33:33 (3 days ago)
Incident without Impact
Resolved
Alerts - Delivered via Direct
Alerts - Delivered via SFTP
Alerts - MYUHIN Workflow

We are currently experiencing a backlog in ADT processing, which may result in delays in alert delivery. Our team is actively investigating and working to resolve the issue as quickly as possible. We appreciate your patience.

UHIN Outage Survival Guide

A step-by-step guide to help you survive a UHIN outage
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    UHIN Components

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    UHIN Clearinghouse Platform

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    Batch EDI Processing
    Fri 27
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    State Farm Intermittent Connectivity Outage
    Started 2 Mar 2026 23:06:51 (4 days ago), resolved 3 Mar 2026 23:58:31 (3 days ago)
    Incident without Impact
    Resolved
    Batch EDI Processing
    PIR Connection

    State Farm Intermittent Connectivity Outage

    UHIN is currently experiencing an intermittent connection outage with State Farm. The intermittent outage in impacting all transactions starting on February 24, 2026 and will cause a delay in receipt acknowledgement responses.

    Batch 837, and 275 transactions should not be resent. All batch transactions will be processed once the connectivity issue is resolved. Failed eligibility eligibility requests should be resent once the connections is restored.

    Payer Notice- SelectHealth 835 Electronic Remittance Advice Delay
    Started 5 Mar 2026 22:24:48 (20 hours ago), still ongoing
    Incident without Impact
    Monitoring
    Batch EDI Processing
    Payer Network

    SelectHealth experienced an issue with our batch jobs last night. As a result, we have paused our payment/835 jobs and no 835s were sent on 3/5/2026. We will continue running the batch jobs tonight to not interfere with regular business. You should expect to see the files coming through for the 835 by tomorrow afternoon, 3/6/2026. Additionally, there may be possible delays with claim acknowledgments.

    Real Time EDI Processing
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    PIR Connection
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    State Farm Intermittent Connectivity Outage
    Started 2 Mar 2026 23:06:51 (4 days ago), resolved 3 Mar 2026 23:58:31 (3 days ago)
    Incident without Impact
    Resolved
    Batch EDI Processing
    PIR Connection

    State Farm Intermittent Connectivity Outage

    UHIN is currently experiencing an intermittent connection outage with State Farm. The intermittent outage in impacting all transactions starting on February 24, 2026 and will cause a delay in receipt acknowledgement responses.

    Batch 837, and 275 transactions should not be resent. All batch transactions will be processed once the connectivity issue is resolved. Failed eligibility eligibility requests should be resent once the connections is restored.

    Regence BlueCross BlueShield of Utah Realtime Connectivity Outage
    Started 6 Mar 2026 15:16:45 (3 hours ago), still ongoing
    Minor Incident
    Identified
    PIR Connection
    CORE Connection
    Payer Network

    Regence BlueCross BlueShield of Utah Realtime Connectivity Outage

    UHIN is currently experiencing a realtime connectivity outage with Regence BlueCross BlueShield of Utah impacting 270/271 eligibility transactions and 276/277 claim status transactions.

    CORE Connection
    Fri 27
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    Sun 1
    Mon 2
    Tue 3
    Wed 4
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    Regence BlueCross BlueShield of Utah Realtime Connectivity Outage
    Started 6 Mar 2026 15:16:45 (3 hours ago), still ongoing
    Minor Incident
    Identified
    PIR Connection
    CORE Connection
    Payer Network

    Regence BlueCross BlueShield of Utah Realtime Connectivity Outage

    UHIN is currently experiencing a realtime connectivity outage with Regence BlueCross BlueShield of Utah impacting 270/271 eligibility transactions and 276/277 claim status transactions.

    SFTP Connection
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    UTRANSEND Portal
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    Payer Network
    Fri 27
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    Sun 1
    Mon 2
    Tue 3
    Wed 4
    Thu 5
    now
    Payer Notice- SelectHealth 835 Electronic Remittance Advice Delay
    Started 5 Mar 2026 22:24:48 (20 hours ago), still ongoing
    Incident without Impact
    Monitoring
    Batch EDI Processing
    Payer Network

    SelectHealth experienced an issue with our batch jobs last night. As a result, we have paused our payment/835 jobs and no 835s were sent on 3/5/2026. We will continue running the batch jobs tonight to not interfere with regular business. You should expect to see the files coming through for the 835 by tomorrow afternoon, 3/6/2026. Additionally, there may be possible delays with claim acknowledgments.

    Regence BlueCross BlueShield of Utah Realtime Connectivity Outage
    Started 6 Mar 2026 15:16:45 (3 hours ago), still ongoing
    Minor Incident
    Identified
    PIR Connection
    CORE Connection
    Payer Network

    Regence BlueCross BlueShield of Utah Realtime Connectivity Outage

    UHIN is currently experiencing a realtime connectivity outage with Regence BlueCross BlueShield of Utah impacting 270/271 eligibility transactions and 276/277 claim status transactions.

    UHIN The CHIE Platform

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    Alerts - Delivered via Direct
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    CHIE Alert Notifications Delayed
    Started 2 Mar 2026 15:06:35 (4 days ago), resolved 3 Mar 2026 16:33:33 (3 days ago)
    Incident without Impact
    Resolved
    Alerts - Delivered via Direct
    Alerts - Delivered via SFTP
    Alerts - MYUHIN Workflow

    We are currently experiencing a backlog in ADT processing, which may result in delays in alert delivery. Our team is actively investigating and working to resolve the issue as quickly as possible. We appreciate your patience.

    Alerts - Delivered via SFTP
    Fri 27
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    Sun 1
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    CHIE Alert Notifications Delayed
    Started 2 Mar 2026 15:06:35 (4 days ago), resolved 3 Mar 2026 16:33:33 (3 days ago)
    Incident without Impact
    Resolved
    Alerts - Delivered via Direct
    Alerts - Delivered via SFTP
    Alerts - MYUHIN Workflow

    We are currently experiencing a backlog in ADT processing, which may result in delays in alert delivery. Our team is actively investigating and working to resolve the issue as quickly as possible. We appreciate your patience.

    Alerts - MYUHIN Workflow
    Fri 27
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    CHIE Alert Notifications Delayed
    Started 2 Mar 2026 15:06:35 (4 days ago), resolved 3 Mar 2026 16:33:33 (3 days ago)
    Incident without Impact
    Resolved
    Alerts - Delivered via Direct
    Alerts - Delivered via SFTP
    Alerts - MYUHIN Workflow

    We are currently experiencing a backlog in ADT processing, which may result in delays in alert delivery. Our team is actively investigating and working to resolve the issue as quickly as possible. We appreciate your patience.

    Clinical Portal
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    Data Feeds
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    Working to Resolve Immunization and ELR Reporting Issues
    Started 26 Feb 2026 20:46:53 (8 days ago), resolved 4 Mar 2026 00:01:09 (3 days ago)
    Major Incident
    Resolved
    Data Feeds

    We are currently experiencing issues with Immunization Queries and ELR(Electronic Lab Reporting) reporting to the State Department of Health & Human Services (DHHS). Our team is actively working with DHHS to resolve the problem. Thank you for your patience while we address this.

    Federated Query
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    Results Delivery
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    VPN Connectivity
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    MYUHIN

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    File Tool
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    EDI Enrollment
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    Eligibility
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    Claims
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    Claims Attachments
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    Prior Authorizations
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    CHIE Alerts Workflow
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    UHIN Customer Support

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    UHIN Data Source

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    Data Source Opt Out Notifications
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    HIE Data - Public Health Activity Notice and 30-Day Opt Out Period
    Started 6 Feb 2026 19:34:12 (28 days ago), still ongoing
    Incident without Impact
    Monitoring
    Data Source Opt Out Notifications

    Title: Multi-State EHR-Based Network for Disease Surveillance

    Posted Date: 2/6/2026 Deadline for Opt Outs: 3/8/2026

    Authority: In accordance with the UHIN Requirements: Member Policies and Procedural Manual v1, CHIE Permitted Purpose Policy (https://support.uhin.org/s/article/Member-Policies-And-Procedures-Manual) and applicable law (including the federal Information Blocking Rule), UHIN may use and disclose Patient Data for any Limited Public Health Activity (PHA) or a Research purpose pursuant to a Public Health Emergency or with Source Member consent for the specific PHA or Research project; provided, however, that additional Source Member consent shall not be required for any voluntary or mandatory public health reporting. UHIN shall obtain Source Member consent for a specific PHA or Research project by providing notice on its website (https://status.uhin.org/, Data Source Opt Out Notifications) and giving such Source Members up to thirty (30) calendar days after the notice is posted to the website to opt out of the specific PHA or Research project. Members are encouraged to sign up for UHIN’s RSS feed to receive automated notifications of updates to this website. If a Source Member does not exercise its opt out rights within this 30-day period, the Source Member is deemed to have consented to the specific PHA or Research project.

    Type of Request: This is a Public Health Activity request for chronic disease surveillance

    Project/Study Title: Multi-State EHR-Based Network for Disease Surveillance Protocol Number (if applicable): 2

    Requestor: Utah Department of Health and Human Services and the National Association of Chronic Disease Directors

    Description of Project/Study: MENDS is a distributed network for surveillance that leverages electronic health record (EHR) data to generate timely prevalence estimates of chronic disease risk measures at national and local levels. MENDS can be accessed by health departments and other authorized users for monitoring trends, informing policies, planning programs, and evaluating outcomes to improve the health of the population. Information on the MENDS project, including Project Summary and Overview, how MENDS works, and governance, can be located here https://chronicdisease.org/cphl/technical-assistance-hub/data-modernization/mends/

    Type of Patient Data Involved: A limited data set will be extracted from the CHIE and be available through secure systems, with proper access control, to the National Association of Chronic Disease Directors (NACDD), the Utah Department of Health and Human Services, and NORC at the University of Chicago. Business Associate Agreements and/or Data Use Agreements will be implemented as required by applicable law.

    UHIN Board review and approval: 8/14/2025

    Authorization or IRB/Privacy Board Waiver (for Research Studies Only): Not applicable, this is a public health activity, not research. IRB/Privacy Board Approval or Exemption (for Research Studies Only): Not applicable, this is a public health activity, not research.

    If you have questions or wish to have additional information about this project, please email [email protected] and include the title of the project and your request. If your organization or agency wishes to opt out of allowing their data to be included in this project, please have your contract contact email [email protected] by 3/8/2026 to opt out.

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