UHIN status is Under Maintenance

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Payer Network
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UHIN The CHIE Platform

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Alerts - Delivered via Direct
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Alerts - Delivered via SFTP
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Alerts - MYUHIN Workflow
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Clinical Portal
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Data Feeds
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

UHIN alerts paused temporarily (Until 5:00 PM Today)
Started 20 Nov 2024 22:08:17 (11 hours ago), still ongoing
Maintenance
Investigating
Alerts - Delivered via Direct
Alerts - Delivered via SFTP
Alerts - MYUHIN Workflow
Clinical Portal
Data Feeds
More...

We are currently addressing an issue with our MPI. As a result, all outgoing alerts will be paused for approximately two hours. We kindly ask our data contributors to refrain from uploading any patient panels until 5:00 PM today. Thank you for your cooperation and understanding

Recently Resolved Incidents

Known CHIE Portal Issues and Upcoming Fixes
Started 7 Nov 2024 18:43:13 (14 days ago), resolved 19 Nov 2024 17:44:39 (2 days ago)
Incident without Impact
Resolved
Clinical Portal

The following are known CHIE portal issues that we are actively working to resolve, with a fix expected to be deployed next week:

  1. The PDF generated from the 'View/Print Summary' button in the 'Patient Summary' page may have missing information.
  2. PDFs in the 'Documents' card are missing 'Dates of Service.'
  3. Dates on the 'Encounters' card may appear one day early due to incorrect time zone conversions Thank you for your patience as we work to address these issues.
Username for your MyUHIN account
Started 28 Oct 2024 20:33:19 (24 days ago), resolved 19 Nov 2024 17:44:03 (2 days ago)
Maintenance
Resolved
Clinical Portal

For those who received an email last week with instructions to create a MYUHIN account: We apologize if your username wasn’t clearly visible in the email. Please note that your email address is your username.

UHIN Transaction Delivery Delay
Started 18 Nov 2024 23:56:10 (2 days ago), resolved 19 Nov 2024 15:36:58 (2 days ago)
Incident without Impact
Resolved
Payer Network

UHIN is currently experiencing a delay in transaction delivery.

UHIN Outage Survival Guide

A step-by-step guide to help you survive a UHIN outage
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    UHIN Components

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    UHIN Clearinghouse Platform

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    Batch EDI Processing
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    Real Time EDI Processing
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    PIR Connection
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    CORE Connection
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    SFTP Connection
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    UTRANSEND Portal
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    Payer Network
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    UHIN Transaction Delivery Delay
    Started 18 Nov 2024 23:56:10 (2 days ago), resolved 19 Nov 2024 15:36:58 (2 days ago)
    Incident without Impact
    Resolved
    Payer Network

    UHIN is currently experiencing a delay in transaction delivery.

    UHIN The CHIE Platform

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    Alerts - Delivered via Direct
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    UHIN alerts paused temporarily (Until 5:00 PM Today)
    Started 20 Nov 2024 22:08:17 (11 hours ago), still ongoing
    Maintenance
    Investigating
    Alerts - Delivered via Direct
    Alerts - Delivered via SFTP
    Alerts - MYUHIN Workflow
    Clinical Portal
    Data Feeds
    More...

    We are currently addressing an issue with our MPI. As a result, all outgoing alerts will be paused for approximately two hours. We kindly ask our data contributors to refrain from uploading any patient panels until 5:00 PM today. Thank you for your cooperation and understanding

    Alerts - Delivered via SFTP
    Thu 14
    Fri 15
    Sat 16
    Sun 17
    Mon 18
    Tue 19
    Wed 20
    now
    UHIN alerts paused temporarily (Until 5:00 PM Today)
    Started 20 Nov 2024 22:08:17 (11 hours ago), still ongoing
    Maintenance
    Investigating
    Alerts - Delivered via Direct
    Alerts - Delivered via SFTP
    Alerts - MYUHIN Workflow
    Clinical Portal
    Data Feeds
    More...

    We are currently addressing an issue with our MPI. As a result, all outgoing alerts will be paused for approximately two hours. We kindly ask our data contributors to refrain from uploading any patient panels until 5:00 PM today. Thank you for your cooperation and understanding

    Alerts - MYUHIN Workflow
    Thu 14
    Fri 15
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    Sun 17
    Mon 18
    Tue 19
    Wed 20
    now
    UHIN alerts paused temporarily (Until 5:00 PM Today)
    Started 20 Nov 2024 22:08:17 (11 hours ago), still ongoing
    Maintenance
    Investigating
    Alerts - Delivered via Direct
    Alerts - Delivered via SFTP
    Alerts - MYUHIN Workflow
    Clinical Portal
    Data Feeds
    More...

    We are currently addressing an issue with our MPI. As a result, all outgoing alerts will be paused for approximately two hours. We kindly ask our data contributors to refrain from uploading any patient panels until 5:00 PM today. Thank you for your cooperation and understanding

    Clinical Portal
    Thu 14
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    now
    Known CHIE Portal Issues and Upcoming Fixes
    Started 7 Nov 2024 18:43:13 (14 days ago), resolved 19 Nov 2024 17:44:39 (2 days ago)
    Incident without Impact
    Resolved
    Clinical Portal

    The following are known CHIE portal issues that we are actively working to resolve, with a fix expected to be deployed next week:

    1. The PDF generated from the 'View/Print Summary' button in the 'Patient Summary' page may have missing information.
    2. PDFs in the 'Documents' card are missing 'Dates of Service.'
    3. Dates on the 'Encounters' card may appear one day early due to incorrect time zone conversions Thank you for your patience as we work to address these issues.
    UHIN alerts paused temporarily (Until 5:00 PM Today)
    Started 20 Nov 2024 22:08:17 (11 hours ago), still ongoing
    Maintenance
    Investigating
    Alerts - Delivered via Direct
    Alerts - Delivered via SFTP
    Alerts - MYUHIN Workflow
    Clinical Portal
    Data Feeds
    More...

    We are currently addressing an issue with our MPI. As a result, all outgoing alerts will be paused for approximately two hours. We kindly ask our data contributors to refrain from uploading any patient panels until 5:00 PM today. Thank you for your cooperation and understanding

    Username for your MyUHIN account
    Started 28 Oct 2024 20:33:19 (24 days ago), resolved 19 Nov 2024 17:44:03 (2 days ago)
    Maintenance
    Resolved
    Clinical Portal

    For those who received an email last week with instructions to create a MYUHIN account: We apologize if your username wasn’t clearly visible in the email. Please note that your email address is your username.

    Data Feeds
    Thu 14
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    UHIN alerts paused temporarily (Until 5:00 PM Today)
    Started 20 Nov 2024 22:08:17 (11 hours ago), still ongoing
    Maintenance
    Investigating
    Alerts - Delivered via Direct
    Alerts - Delivered via SFTP
    Alerts - MYUHIN Workflow
    Clinical Portal
    Data Feeds
    More...

    We are currently addressing an issue with our MPI. As a result, all outgoing alerts will be paused for approximately two hours. We kindly ask our data contributors to refrain from uploading any patient panels until 5:00 PM today. Thank you for your cooperation and understanding

    Federated Query
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    Results Delivery
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    UHIN alerts paused temporarily (Until 5:00 PM Today)
    Started 20 Nov 2024 22:08:17 (11 hours ago), still ongoing
    Maintenance
    Investigating
    Alerts - Delivered via Direct
    Alerts - Delivered via SFTP
    Alerts - MYUHIN Workflow
    Clinical Portal
    Data Feeds
    More...

    We are currently addressing an issue with our MPI. As a result, all outgoing alerts will be paused for approximately two hours. We kindly ask our data contributors to refrain from uploading any patient panels until 5:00 PM today. Thank you for your cooperation and understanding

    VPN Connectivity
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    MYUHIN

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