Tuff Shed Status

Tuff Shed Status

Real-time updates of Tuff Shed issues and outages

Jump to:IncidentsOutage GuideAlternativesTuff Shed siteStatus page

Tuff Shed status is Operational

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tuffshed.com
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888tuffshed.com / Service Connect
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Salesforce CRM
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Order Management
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Field Services
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Tuff Shed JD Edwards

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Business Objects (BOBJ)
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Last updated 1 minute ago from official status page. Learn more

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Active Incidents

IM-445 Installer Job Completion Packet Automation
Started 9 Dec 2025 21:55:31 (6 months ago), still ongoing
Major Incident
Investigating
Salesforce CRM
Order Management
Field Services

We are currently investigating the issue with Salesforce installer job completion packets are not being attached to work orders automatically.

Currently, there is a workaround. When in a Work Order, look in the upper right-hand corner and click the "Installer Job Completion" button to complete manually.

Recently Resolved Incidents

IM-468 BOBJ Statement of Ops Not Completing
Started 9 Jun 2026 00:50:32 (3 days ago), resolved 11 Jun 2026 12:52:42 (3 hours ago)
Minor Incident
Resolved
Business Objects (BOBJ)

We are investigating the issue with BOBJ reports not running.

See all updates
IM-467 Home Depot Builder Helper Issues
Started 8 Jun 2026 18:32:31 (3 days ago), resolved 9 Jun 2026 20:32:09 (2 days ago)
Minor Incident
Resolved
888tuffshed.com / Service Connect
Salesforce CRM
KBMax (Product Configurator)

We are currently investigating the issue specific build models not downloading the builder helper on the Home Depot side.

See all updates
IM-463 JDE Intermittent Connectivity Issues
Started 21 May 2026 14:53:35 (21 days ago), resolved 9 Jun 2026 13:20:31 (2 days ago)
Major Incident
Resolved
JD Edwards

We are currently investigating the intermittent connectivity issues occurring in JDE.

See all updates
IM-426 Pricing is incorrect when reloading a configuration from a email link
Started 19 Sep 2025 22:30:41 (9 months ago), resolved 9 Jun 2026 13:19:34 (2 days ago)
Critical Incident
Resolved
tuffshed.com

We are investigating an issue where the pricing is incorrect when a configuration is loaded using the link in a quote confirmation email. While the pricing is incorrect, users also cannot proceed or checkout with the wrong price. We are working with our vendor to resolve this.

See all updates

Tuff Shed Outage Survival Guide

A step-by-step guide to help you survive a Tuff Shed outage
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    Tuff Shed Components

    Tuff Shed Status

    Tuff Shed

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    Tuff Shed Office/Collaboration Tools

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    Email (Outlook/Webmail)
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    SharePoint
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    Teams
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    Office 365
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    Tuff Shed Websites

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    tuffshed.com
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    IM-426 Pricing is incorrect when reloading a configuration from a email link
    Started 19 Sep 2025 22:30:41 (9 months ago), resolved 9 Jun 2026 13:19:34 (2 days ago)
    Critical Incident
    Resolved
    tuffshed.com

    We are investigating an issue where the pricing is incorrect when a configuration is loaded using the link in a quote confirmation email. While the pricing is incorrect, users also cannot proceed or checkout with the wrong price. We are working with our vendor to resolve this.

    See all updates
    888tuffshed.com / Service Connect
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    now
    IM-467 Home Depot Builder Helper Issues
    Started 8 Jun 2026 18:32:31 (3 days ago), resolved 9 Jun 2026 20:32:09 (2 days ago)
    Minor Incident
    Resolved
    888tuffshed.com / Service Connect
    Salesforce CRM
    KBMax (Product Configurator)

    We are currently investigating the issue specific build models not downloading the builder helper on the Home Depot side.

    See all updates
    Installer Schedule Board
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    Tuff Shed Salesforce

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    Salesforce Platform
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    Salesforce CRM
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    IM-445 Installer Job Completion Packet Automation
    Started 9 Dec 2025 21:55:31 (6 months ago), still ongoing
    Major Incident
    Investigating
    Salesforce CRM
    Order Management
    Field Services

    We are currently investigating the issue with Salesforce installer job completion packets are not being attached to work orders automatically.

    Currently, there is a workaround. When in a Work Order, look in the upper right-hand corner and click the "Installer Job Completion" button to complete manually.

    IM-467 Home Depot Builder Helper Issues
    Started 8 Jun 2026 18:32:31 (3 days ago), resolved 9 Jun 2026 20:32:09 (2 days ago)
    Minor Incident
    Resolved
    888tuffshed.com / Service Connect
    Salesforce CRM
    KBMax (Product Configurator)

    We are currently investigating the issue specific build models not downloading the builder helper on the Home Depot side.

    See all updates
    CPQ
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    Order Management
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    IM-445 Installer Job Completion Packet Automation
    Started 9 Dec 2025 21:55:31 (6 months ago), still ongoing
    Major Incident
    Investigating
    Salesforce CRM
    Order Management
    Field Services

    We are currently investigating the issue with Salesforce installer job completion packets are not being attached to work orders automatically.

    Currently, there is a workaround. When in a Work Order, look in the upper right-hand corner and click the "Installer Job Completion" button to complete manually.

    Document Services
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    Field Services
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    IM-445 Installer Job Completion Packet Automation
    Started 9 Dec 2025 21:55:31 (6 months ago), still ongoing
    Major Incident
    Investigating
    Salesforce CRM
    Order Management
    Field Services

    We are currently investigating the issue with Salesforce installer job completion packets are not being attached to work orders automatically.

    Currently, there is a workaround. When in a Work Order, look in the upper right-hand corner and click the "Installer Job Completion" button to complete manually.

    Payment Services (Chargent)
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    Tuff Shed JD Edwards

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    IM-463 JDE Intermittent Connectivity Issues
    Started 21 May 2026 14:53:35 (21 days ago), resolved 9 Jun 2026 13:20:31 (2 days ago)
    Major Incident
    Resolved
    JD Edwards

    We are currently investigating the intermittent connectivity issues occurring in JDE.

    See all updates

    Tuff Shed Business Intelligence

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    Business Objects (BOBJ)
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    IM-468 BOBJ Statement of Ops Not Completing
    Started 9 Jun 2026 00:50:32 (3 days ago), resolved 11 Jun 2026 12:52:42 (3 hours ago)
    Minor Incident
    Resolved
    Business Objects (BOBJ)

    We are investigating the issue with BOBJ reports not running.

    See all updates
    Tableau
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    Tuff Shed KBMax (Product Configurator)

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    IM-467 Home Depot Builder Helper Issues
    Started 8 Jun 2026 18:32:31 (3 days ago), resolved 9 Jun 2026 20:32:09 (2 days ago)
    Minor Incident
    Resolved
    888tuffshed.com / Service Connect
    Salesforce CRM
    KBMax (Product Configurator)

    We are currently investigating the issue specific build models not downloading the builder helper on the Home Depot side.

    See all updates

    Tuff Shed Dayforce (HR System)

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    Tuff Shed Spiff (Commissions)

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    Tuff Shed Site Network Connectivity

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    Tuff Shed IT Support Tools

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    Jira
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    Confluence
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    IT Support Portal
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    Tuff Shed Dialpad (Phone System)

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    Tuff Shed Concur

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    Tuff Shed Fleet Tracking

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