Tuff Shed status is Partially Degraded Service

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tuffshed.com
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888tuffshed.com / Service Connect
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Tuff Shed Salesforce

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Salesforce CRM
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Tuff Shed KBMax (Product Configurator)

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Tuff Shed Dayforce (HR System)

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IT Support Portal
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

IM-439 Issues Entering Tuff Shed Leads In Service Connect
Started 17 Nov 2025 17:21:58 (5 days ago), still ongoing
Minor Incident
Investigating
888tuffshed.com / Service Connect

We are currently investigating an issue on HD Service Connect where people who are signing in as a HD associate are unable to enter a Tuff Shed lead. More details to come as we investigate.

IM-428 Salesforce/Dialpad Calls Not Logging
Started 13 Nov 2025 18:49:27 (9 days ago), still ongoing
Minor Incident
Investigating
Salesforce CRM
Dialpad (Phone System)

We are currently investigating an issue where calls are not being logged in the Salesforce activity log. More updates to come.

You can still perform this action manually on Salesforce objects by clicking the "Log a Call" button.

IM-426 Pricing is incorrect when reloading a configuration from a email link
Started 19 Sep 2025 22:30:41 (2 months ago), still ongoing
Minor Incident
Investigating
tuffshed.com

We are investigating an issue where the pricing is incorrect when a configuration is loaded using the link in a quote confirmation email. While the pricing is incorrect, users also cannot proceed or checkout with the wrong price. We are working with our vendor to resolve this.

Recently Resolved Incidents

IM-441 HD Promo Not Applying
Started 20 Nov 2025 17:00:10 (2 days ago), resolved 20 Nov 2025 18:10:50 (2 days ago)
Minor Incident
Resolved
888tuffshed.com / Service Connect
KBMax (Product Configurator)

We are receiving reports that the 10% promo on 888tuffshed.com is not active and we are investigating.

IM-440 - users may be unable to access dayforce, tuffshed.com, or 888tuffshed.com
Started 18 Nov 2025 14:27:55 (4 days ago), resolved 18 Nov 2025 15:49:48 (4 days ago)
Minor Incident
Resolved
tuffshed.com
888tuffshed.com / Service Connect
IT Support Portal
Dayforce (HR System)

We are aware of an issue with Cloudflare, a widely used web content delivery provider, that is causing problems accessing websites such as Dayforce, tuffshed.com and 888tuffshed.com. Some sites may fail to load showing a Cloudflare error, and some sites may load intermittently or based on geographic region. We will continue to work with Cloudflare and monitor the situation.

Tuff Shed Outage Survival Guide

A step-by-step guide to help you survive a Tuff Shed outage
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    Tuff Shed Components

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    Tuff Shed Office/Collaboration Tools

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    Email (Outlook/Webmail)
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    SharePoint
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    Teams
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    Office 365
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    Tuff Shed Websites

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    tuffshed.com
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    IM-426 Pricing is incorrect when reloading a configuration from a email link
    Started 19 Sep 2025 22:30:41 (2 months ago), still ongoing
    Minor Incident
    Investigating
    tuffshed.com

    We are investigating an issue where the pricing is incorrect when a configuration is loaded using the link in a quote confirmation email. While the pricing is incorrect, users also cannot proceed or checkout with the wrong price. We are working with our vendor to resolve this.

    IM-440 - users may be unable to access dayforce, tuffshed.com, or 888tuffshed.com
    Started 18 Nov 2025 14:27:55 (4 days ago), resolved 18 Nov 2025 15:49:48 (4 days ago)
    Minor Incident
    Resolved
    tuffshed.com
    888tuffshed.com / Service Connect
    IT Support Portal
    Dayforce (HR System)

    We are aware of an issue with Cloudflare, a widely used web content delivery provider, that is causing problems accessing websites such as Dayforce, tuffshed.com and 888tuffshed.com. Some sites may fail to load showing a Cloudflare error, and some sites may load intermittently or based on geographic region. We will continue to work with Cloudflare and monitor the situation.

    888tuffshed.com / Service Connect
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    now
    IM-439 Issues Entering Tuff Shed Leads In Service Connect
    Started 17 Nov 2025 17:21:58 (5 days ago), still ongoing
    Minor Incident
    Investigating
    888tuffshed.com / Service Connect

    We are currently investigating an issue on HD Service Connect where people who are signing in as a HD associate are unable to enter a Tuff Shed lead. More details to come as we investigate.

    IM-440 - users may be unable to access dayforce, tuffshed.com, or 888tuffshed.com
    Started 18 Nov 2025 14:27:55 (4 days ago), resolved 18 Nov 2025 15:49:48 (4 days ago)
    Minor Incident
    Resolved
    tuffshed.com
    888tuffshed.com / Service Connect
    IT Support Portal
    Dayforce (HR System)

    We are aware of an issue with Cloudflare, a widely used web content delivery provider, that is causing problems accessing websites such as Dayforce, tuffshed.com and 888tuffshed.com. Some sites may fail to load showing a Cloudflare error, and some sites may load intermittently or based on geographic region. We will continue to work with Cloudflare and monitor the situation.

    IM-441 HD Promo Not Applying
    Started 20 Nov 2025 17:00:10 (2 days ago), resolved 20 Nov 2025 18:10:50 (2 days ago)
    Minor Incident
    Resolved
    888tuffshed.com / Service Connect
    KBMax (Product Configurator)

    We are receiving reports that the 10% promo on 888tuffshed.com is not active and we are investigating.

    Installer Schedule Board
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    Tuff Shed Salesforce

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    Salesforce Platform
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    Salesforce CRM
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    IM-428 Salesforce/Dialpad Calls Not Logging
    Started 13 Nov 2025 18:49:27 (9 days ago), still ongoing
    Minor Incident
    Investigating
    Salesforce CRM
    Dialpad (Phone System)

    We are currently investigating an issue where calls are not being logged in the Salesforce activity log. More updates to come.

    You can still perform this action manually on Salesforce objects by clicking the "Log a Call" button.

    CPQ
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    Order Management
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    Document Services
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    Field Services
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    Payment Services (Chargent)
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    Tuff Shed JD Edwards

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    Tuff Shed Business Intelligence

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    Business Objects (BOBJ)
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    Tableau
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    Tuff Shed KBMax (Product Configurator)

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    IM-441 HD Promo Not Applying
    Started 20 Nov 2025 17:00:10 (2 days ago), resolved 20 Nov 2025 18:10:50 (2 days ago)
    Minor Incident
    Resolved
    888tuffshed.com / Service Connect
    KBMax (Product Configurator)

    We are receiving reports that the 10% promo on 888tuffshed.com is not active and we are investigating.

    Tuff Shed Dayforce (HR System)

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    IM-440 - users may be unable to access dayforce, tuffshed.com, or 888tuffshed.com
    Started 18 Nov 2025 14:27:55 (4 days ago), resolved 18 Nov 2025 15:49:48 (4 days ago)
    Minor Incident
    Resolved
    tuffshed.com
    888tuffshed.com / Service Connect
    IT Support Portal
    Dayforce (HR System)

    We are aware of an issue with Cloudflare, a widely used web content delivery provider, that is causing problems accessing websites such as Dayforce, tuffshed.com and 888tuffshed.com. Some sites may fail to load showing a Cloudflare error, and some sites may load intermittently or based on geographic region. We will continue to work with Cloudflare and monitor the situation.

    Tuff Shed Spiff (Commissions)

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    Tuff Shed Site Network Connectivity

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    Tuff Shed IT Support Tools

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    Jira
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    Confluence
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    IT Support Portal
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    IM-440 - users may be unable to access dayforce, tuffshed.com, or 888tuffshed.com
    Started 18 Nov 2025 14:27:55 (4 days ago), resolved 18 Nov 2025 15:49:48 (4 days ago)
    Minor Incident
    Resolved
    tuffshed.com
    888tuffshed.com / Service Connect
    IT Support Portal
    Dayforce (HR System)

    We are aware of an issue with Cloudflare, a widely used web content delivery provider, that is causing problems accessing websites such as Dayforce, tuffshed.com and 888tuffshed.com. Some sites may fail to load showing a Cloudflare error, and some sites may load intermittently or based on geographic region. We will continue to work with Cloudflare and monitor the situation.

    Tuff Shed Dialpad (Phone System)

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    IM-428 Salesforce/Dialpad Calls Not Logging
    Started 13 Nov 2025 18:49:27 (9 days ago), still ongoing
    Minor Incident
    Investigating
    Salesforce CRM
    Dialpad (Phone System)

    We are currently investigating an issue where calls are not being logged in the Salesforce activity log. More updates to come.

    You can still perform this action manually on Salesforce objects by clicking the "Log a Call" button.

    Tuff Shed Concur

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    Tuff Shed Fleet Tracking

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