Tuff Shed Status

Tuff Shed Status

Real-time updates of Tuff Shed issues and outages

Jump to:IncidentsOutage GuideAlternativesTuff Shed siteStatus page

Tuff Shed status is Partially Degraded Service

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tuffshed.com
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Tuff Shed Salesforce

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Salesforce CRM
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Order Management
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Field Services
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Tuff Shed JD Edwards

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Business Objects (BOBJ)
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Active Incidents

IM-445 Installer Job Completion Packet Automation
Started 9 Dec 2025 21:55:31 (4 days ago), still ongoing
Minor Incident
Investigating
Salesforce CRM
Order Management
Field Services

We are currently investigating the issue with Salesforce installer job completion packets are not being attached to work orders automatically.

Currently, there is a workaround. When in a Work Order, look in the upper right-hand corner and click the "Installer Job Completion" button to complete manually.

IM-428 Salesforce/Dialpad Calls Not Logging
Started 13 Nov 2025 18:49:27 (30 days ago), still ongoing
Minor Incident
Monitoring
Salesforce CRM
Dialpad (Phone System)

We are currently investigating an issue where calls are not being logged in the Salesforce activity log. More updates to come.

You can still perform this action manually on Salesforce objects by clicking the "Log a Call" button.

See all updates
IM-426 Pricing is incorrect when reloading a configuration from a email link
Started 19 Sep 2025 22:30:41 (3 months ago), still ongoing
Minor Incident
Investigating
tuffshed.com

We are investigating an issue where the pricing is incorrect when a configuration is loaded using the link in a quote confirmation email. While the pricing is incorrect, users also cannot proceed or checkout with the wrong price. We are working with our vendor to resolve this.

See all updates

Recently Resolved Incidents

IM-448 JDE logins are timing out or may be running slow
Started 12 Dec 2025 20:38:46 (14 hours ago), resolved 12 Dec 2025 21:31:01 (13 hours ago)
Major Incident
Resolved
JD Edwards

Some users are seeing a timeout error while trying to login to JDE. Other users may be able to login, but are experiencing slowness within the application. Our team is investigating now.

See all updates
IM-447 BOBJ is down
Started 10 Dec 2025 20:16:33 (3 days ago), resolved 10 Dec 2025 20:30:14 (3 days ago)
Critical Incident
Resolved
Business Objects (BOBJ)

Users are unable to login to BOBJ and are seeing a message indicating the page can't connect. Our team is looking into this now.

See all updates
IM-446 JDE Timeout Issue
Started 10 Dec 2025 16:36:31 (3 days ago), resolved 10 Dec 2025 20:17:33 (3 days ago)
Critical Incident
Resolved
JD Edwards

We are currently investigating the issue where team members are having difficulties signing into JDE and are being presented with the error message "Gateway Timeout: This corporate app can't be accessed."

See all updates

Tuff Shed Outage Survival Guide

A step-by-step guide to help you survive a Tuff Shed outage
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    Tuff Shed Components

    Tuff Shed Status

    Tuff Shed

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    Tuff Shed Office/Collaboration Tools

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    SharePoint
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    Teams
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    Office 365
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    Tuff Shed Websites

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    tuffshed.com
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    IM-426 Pricing is incorrect when reloading a configuration from a email link
    Started 19 Sep 2025 22:30:41 (3 months ago), still ongoing
    Minor Incident
    Investigating
    tuffshed.com

    We are investigating an issue where the pricing is incorrect when a configuration is loaded using the link in a quote confirmation email. While the pricing is incorrect, users also cannot proceed or checkout with the wrong price. We are working with our vendor to resolve this.

    See all updates
    888tuffshed.com / Service Connect
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    now
    Installer Schedule Board
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    Tuff Shed Salesforce

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    Salesforce Platform
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    Salesforce CRM
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    IM-428 Salesforce/Dialpad Calls Not Logging
    Started 13 Nov 2025 18:49:27 (30 days ago), still ongoing
    Minor Incident
    Monitoring
    Salesforce CRM
    Dialpad (Phone System)

    We are currently investigating an issue where calls are not being logged in the Salesforce activity log. More updates to come.

    You can still perform this action manually on Salesforce objects by clicking the "Log a Call" button.

    See all updates
    IM-445 Installer Job Completion Packet Automation
    Started 9 Dec 2025 21:55:31 (4 days ago), still ongoing
    Minor Incident
    Investigating
    Salesforce CRM
    Order Management
    Field Services

    We are currently investigating the issue with Salesforce installer job completion packets are not being attached to work orders automatically.

    Currently, there is a workaround. When in a Work Order, look in the upper right-hand corner and click the "Installer Job Completion" button to complete manually.

    CPQ
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    Order Management
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    now
    IM-445 Installer Job Completion Packet Automation
    Started 9 Dec 2025 21:55:31 (4 days ago), still ongoing
    Minor Incident
    Investigating
    Salesforce CRM
    Order Management
    Field Services

    We are currently investigating the issue with Salesforce installer job completion packets are not being attached to work orders automatically.

    Currently, there is a workaround. When in a Work Order, look in the upper right-hand corner and click the "Installer Job Completion" button to complete manually.

    Document Services
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    Field Services
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    now
    IM-445 Installer Job Completion Packet Automation
    Started 9 Dec 2025 21:55:31 (4 days ago), still ongoing
    Minor Incident
    Investigating
    Salesforce CRM
    Order Management
    Field Services

    We are currently investigating the issue with Salesforce installer job completion packets are not being attached to work orders automatically.

    Currently, there is a workaround. When in a Work Order, look in the upper right-hand corner and click the "Installer Job Completion" button to complete manually.

    Payment Services (Chargent)
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    Tuff Shed JD Edwards

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    IM-446 JDE Timeout Issue
    Started 10 Dec 2025 16:36:31 (3 days ago), resolved 10 Dec 2025 20:17:33 (3 days ago)
    Critical Incident
    Resolved
    JD Edwards

    We are currently investigating the issue where team members are having difficulties signing into JDE and are being presented with the error message "Gateway Timeout: This corporate app can't be accessed."

    See all updates
    IM-448 JDE logins are timing out or may be running slow
    Started 12 Dec 2025 20:38:46 (14 hours ago), resolved 12 Dec 2025 21:31:01 (13 hours ago)
    Major Incident
    Resolved
    JD Edwards

    Some users are seeing a timeout error while trying to login to JDE. Other users may be able to login, but are experiencing slowness within the application. Our team is investigating now.

    See all updates

    Tuff Shed Business Intelligence

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    Business Objects (BOBJ)
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    IM-447 BOBJ is down
    Started 10 Dec 2025 20:16:33 (3 days ago), resolved 10 Dec 2025 20:30:14 (3 days ago)
    Critical Incident
    Resolved
    Business Objects (BOBJ)

    Users are unable to login to BOBJ and are seeing a message indicating the page can't connect. Our team is looking into this now.

    See all updates
    Tableau
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    Tuff Shed KBMax (Product Configurator)

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    Tuff Shed Dayforce (HR System)

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    Tuff Shed Spiff (Commissions)

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    Tuff Shed Site Network Connectivity

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    Tuff Shed IT Support Tools

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    Jira
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    Confluence
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    IT Support Portal
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    Tuff Shed Dialpad (Phone System)

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    IM-428 Salesforce/Dialpad Calls Not Logging
    Started 13 Nov 2025 18:49:27 (30 days ago), still ongoing
    Minor Incident
    Monitoring
    Salesforce CRM
    Dialpad (Phone System)

    We are currently investigating an issue where calls are not being logged in the Salesforce activity log. More updates to come.

    You can still perform this action manually on Salesforce objects by clicking the "Log a Call" button.

    See all updates

    Tuff Shed Concur

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    Tuff Shed Fleet Tracking

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