Tuff Shed Status

Resolved: A fix has been released to repair the error caused by the latest Windows update. If you were experiencing the "Memory Access Violation" error, please restart your computer. This will automatically push the fix to your system. If after the restart you continue to have issues, contact IT Support.

Identified: We are continuing to work on a resolution for this issue.

Identified: We're aware of an error message occurring on computers which is related to the latest Windows update . This message indicates that the memory could not be read and to click OK to terminate. If you receive this error message you can continue using your computer until we are able to release a fix. Clicking "OK" will remove the pop up box, but it most likely to return. We will provide an update on a resolution as soon as possible.

Resolved: This incident is resolved. Contact IT Support if you continue to have issues with accessing the configurator.

Monitoring: Epicor's team released a fix and we're seeing success with users being able to use the configurator. Please try launching the configurator again and contact IT Support if you're continuing to have issues.

Identified: We have identified a potential cause for this issue in the Epicor/KBMax system and are working with the vendor to resolve the problem. The issue appears to be occurring in certain geographical areas only, and we currently do not have any work arounds.

Investigating: Our team is continuing to investigate this issue.

Investigating: We're investigating an issue where the configurator will not load for retail sales or within Service Connect.

Resolved: We've confirmed this issue is resolved. Please contact IT Support if you continue to see errors.

Monitoring: We've restarted the JDE servers and are seeing success with accessing JDE. Please try signing in again and letting IT Support know if you continue to experience issues.

Investigating: Users are seeing “Gateway” and time out errors in JDE. Our team is investigating this now.