Tuff Shed Status
Real-time updates of Tuff Shed issues and outages
Tuff Shed status is Partially Degraded Service
Tuff Shed Salesforce
Salesforce CRM
CPQ
Order Management
Field Services
Tuff Shed JD Edwards
Tuff Shed KBMax (Product Configurator)
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Active Incidents
We are aware that there is an issue with cut sheets not populating correctly and are investigating. Thanks for your patience.
We are currently investigating the issue with Salesforce installer job completion packets are not being attached to work orders automatically.
Currently, there is a workaround. When in a Work Order, look in the upper right-hand corner and click the "Installer Job Completion" button to complete manually.
Recently Resolved Incidents
An overnight process hung which may have prevented uses from ship confirming orders.
These orders will require manual intervention to resolve and users should enter a ticket including the order number, serial tag and dried in status.
Tuff Shed Outage Survival Guide
Tuff Shed Components
Tuff Shed Office/Collaboration Tools
Email (Outlook/Webmail)
SharePoint
Teams
Office 365
Tuff Shed Websites
tuffshed.com
888tuffshed.com / Service Connect
Installer Schedule Board
Tuff Shed Salesforce
Salesforce Platform
Salesforce CRM
We are currently investigating the issue with Salesforce installer job completion packets are not being attached to work orders automatically.
Currently, there is a workaround. When in a Work Order, look in the upper right-hand corner and click the "Installer Job Completion" button to complete manually.
CPQ
We are aware that there is an issue with cut sheets not populating correctly and are investigating. Thanks for your patience.
Order Management
We are currently investigating the issue with Salesforce installer job completion packets are not being attached to work orders automatically.
Currently, there is a workaround. When in a Work Order, look in the upper right-hand corner and click the "Installer Job Completion" button to complete manually.
Document Services
Field Services
We are currently investigating the issue with Salesforce installer job completion packets are not being attached to work orders automatically.
Currently, there is a workaround. When in a Work Order, look in the upper right-hand corner and click the "Installer Job Completion" button to complete manually.
Payment Services (Chargent)
Tuff Shed JD Edwards
An overnight process hung which may have prevented uses from ship confirming orders.
These orders will require manual intervention to resolve and users should enter a ticket including the order number, serial tag and dried in status.
Tuff Shed Business Intelligence
Business Objects (BOBJ)
Tableau
Tuff Shed KBMax (Product Configurator)
We are aware that there is an issue with cut sheets not populating correctly and are investigating. Thanks for your patience.