Tuff Shed Status

Tuff Shed Status

Real-time updates of Tuff Shed issues and outages

Jump to:IncidentsOutage GuideAlternativesTuff Shed siteStatus page

Tuff Shed status is Partially Degraded Service

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888tuffshed.com / Service Connect
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Tuff Shed Salesforce

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Salesforce CRM
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CPQ
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Order Management
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Field Services
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Tuff Shed JD Edwards

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Last updated 1 minute ago from official status page. Learn more

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Active Incidents

IM-484 JDE Login and Performance Issues
Started 8 Oct 2026 18:45:54 (23 hours ago), still ongoing
Critical Incident
Monitoring
JD Edwards

We are currently investigating the issue where team members are not able to login to JDE and or are experiencing slow performance issues. Thanks for your patience.

See all updates
M-481 Builder Helper Delay
Started 30 Sep 2026 15:44:17 (9 days ago), still ongoing
Minor Incident
Investigating
Salesforce CRM
CPQ

We are currently investigating an issue with the builder helper not populating in a timely manner. Please be aware we are seeing the builder helper populate, however it is taking 45 minutes to an hour to appear. Thanks for your patience.

IM-479 - Users may see An Error Occurred when trying to save or open quotes on retail or wholesale websites.
Started 23 Sep 2026 13:53:11 (16 days ago), still ongoing
Minor Incident
Monitoring
888tuffshed.com / Service Connect

We are investigating reports that users are not able to save or retrieve quotes using 888tuffshed.com.

See all updates
IM-445 Installer Job Completion Packet Automation
Started 9 Dec 2025 21:55:31 (10 months ago), still ongoing
Major Incident
Investigating
Salesforce CRM
Order Management
Field Services

We are currently investigating the issue with Salesforce installer job completion packets are not being attached to work orders automatically.

Currently, there is a workaround. When in a Work Order, look in the upper right-hand corner and click the "Installer Job Completion" button to complete manually.

Recently Resolved Incidents

IM-483 Unable to Save Quotes
Started 8 Oct 2026 15:55:55 (1 day ago), resolved 8 Oct 2026 17:27:12 (1 day ago)
Major Incident
Resolved
CPQ

We are currently investigating the issue where quotes are not saving.

See all updates

Tuff Shed Outage Survival Guide

A step-by-step guide to help you survive a Tuff Shed outage
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    Tuff Shed Components

    Tuff Shed Status

    Tuff Shed

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    Tuff Shed Office/Collaboration Tools

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    Email (Outlook/Webmail)
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    SharePoint
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    Teams
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    Office 365
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    Tuff Shed Websites

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    tuffshed.com
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    888tuffshed.com / Service Connect
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    IM-479 - Users may see An Error Occurred when trying to save or open quotes on retail or wholesale websites.
    Started 23 Sep 2026 13:53:11 (16 days ago), still ongoing
    Minor Incident
    Monitoring
    888tuffshed.com / Service Connect

    We are investigating reports that users are not able to save or retrieve quotes using 888tuffshed.com.

    See all updates
    Installer Schedule Board
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    Tuff Shed Salesforce

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    Salesforce Platform
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    Salesforce CRM
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    IM-445 Installer Job Completion Packet Automation
    Started 9 Dec 2025 21:55:31 (10 months ago), still ongoing
    Major Incident
    Investigating
    Salesforce CRM
    Order Management
    Field Services

    We are currently investigating the issue with Salesforce installer job completion packets are not being attached to work orders automatically.

    Currently, there is a workaround. When in a Work Order, look in the upper right-hand corner and click the "Installer Job Completion" button to complete manually.

    M-481 Builder Helper Delay
    Started 30 Sep 2026 15:44:17 (9 days ago), still ongoing
    Minor Incident
    Investigating
    Salesforce CRM
    CPQ

    We are currently investigating an issue with the builder helper not populating in a timely manner. Please be aware we are seeing the builder helper populate, however it is taking 45 minutes to an hour to appear. Thanks for your patience.

    CPQ
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    M-481 Builder Helper Delay
    Started 30 Sep 2026 15:44:17 (9 days ago), still ongoing
    Minor Incident
    Investigating
    Salesforce CRM
    CPQ

    We are currently investigating an issue with the builder helper not populating in a timely manner. Please be aware we are seeing the builder helper populate, however it is taking 45 minutes to an hour to appear. Thanks for your patience.

    IM-483 Unable to Save Quotes
    Started 8 Oct 2026 15:55:55 (1 day ago), resolved 8 Oct 2026 17:27:12 (1 day ago)
    Major Incident
    Resolved
    CPQ

    We are currently investigating the issue where quotes are not saving.

    See all updates
    Order Management
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    now
    IM-445 Installer Job Completion Packet Automation
    Started 9 Dec 2025 21:55:31 (10 months ago), still ongoing
    Major Incident
    Investigating
    Salesforce CRM
    Order Management
    Field Services

    We are currently investigating the issue with Salesforce installer job completion packets are not being attached to work orders automatically.

    Currently, there is a workaround. When in a Work Order, look in the upper right-hand corner and click the "Installer Job Completion" button to complete manually.

    Document Services
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    Field Services
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    IM-445 Installer Job Completion Packet Automation
    Started 9 Dec 2025 21:55:31 (10 months ago), still ongoing
    Major Incident
    Investigating
    Salesforce CRM
    Order Management
    Field Services

    We are currently investigating the issue with Salesforce installer job completion packets are not being attached to work orders automatically.

    Currently, there is a workaround. When in a Work Order, look in the upper right-hand corner and click the "Installer Job Completion" button to complete manually.

    Payment Services (Chargent)
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    Tuff Shed JD Edwards

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    IM-484 JDE Login and Performance Issues
    Started 8 Oct 2026 18:45:54 (23 hours ago), still ongoing
    Critical Incident
    Monitoring
    JD Edwards

    We are currently investigating the issue where team members are not able to login to JDE and or are experiencing slow performance issues. Thanks for your patience.

    See all updates

    Tuff Shed Business Intelligence

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    Business Objects (BOBJ)
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    Tableau
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    Tuff Shed KBMax (Product Configurator)

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    Tuff Shed Dayforce (HR System)

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    Tuff Shed Spiff (Commissions)

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    Tuff Shed Site Network Connectivity

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    Tuff Shed IT Support Tools

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    Jira
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    Confluence
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    IT Support Portal
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    Tuff Shed Dialpad (Phone System)

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    Tuff Shed Concur

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    Tuff Shed Fleet Tracking

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