Springboard Health Status

Resolved: We have fully resolved the incident and validated the fix. All previously affected Lucidworks services are operating normally, restoring full functionality across the platform and eliminating impact to all users. An incident report will be published by end of day Friday.

Monitoring: Lucidworks services continue to operate normally with no platform disruption or customer impact. We are continuing to monitor for any further issues and will provide an update once full resolution is confirmed.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We have deployed an infrastructure change to mitigate the issue. Connected Search and AI agent services are currently stable. Lucidworks services and software are operating normally. Platform users are no longer experiencing service disruptions. There is no direct customer or end-user impact observed. We will continue to actively monitor Connected Search and AI agents and will provide a final update once full resolution is confirmed.

Investigating: We are continuing to investigate the source of Connected Search and AI agent errors on our platform.  This is a recurrence of the event from October 27, 2026, but the same mitigation steps taken then are not resolving the issue this time.  Lucidworks engineers are actively working to identify a root cause, and we will post further updates here as soon as we have more information available to share.

Investigating: Lucidworks Connected Search and AI agent services are experiencing a service disruption resulting in failed requests. We are actively investigating the issue to restore normal operations. We will provide further updates as more information becomes available.

Resolved: This incident is now fully resolved and all systems have returned to normal operations. Lucidworks services and software are operating normally with no remaining disruption, and there is no remaining direct customer impact to end users.

Monitoring: We have restarted the affected backend services, and have seen the errors subside. We can confirm that stability has returned; Connected Search queries and Agent Studio agents are once again fully functional.  We are continuing to monitor the services to watch for a recurrence of errors and will provide a final resolution update once full stability is verified.

Investigating: We are continuing to investigate this issue.

Investigating: Lucidworks Connected Search is currently experiencing a service disruption resulting in query request failures. Customers using the platform to execute search queries are receiving failed requests. In addition, interactions with Agent Studio agents are unable to complete. We are actively investigating the issue to restore normal operations. We will provide further updates as more information becomes available.

Resolved: We have fully resolved the incident and validated the fix. All previously affected Lucidworks services are operating normally, restoring full functionality across the platform and eliminating impact to all users. An incident report will be published by end of day Friday.

Monitoring: Lucidworks services continue to operate normally with no platform disruption or customer impact. We are continuing to monitor for any further issues and will provide an update once full resolution is confirmed.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We have deployed an infrastructure change to mitigate the issue. Connected Search and AI agent services are currently stable. Lucidworks services and software are operating normally. Platform users are no longer experiencing service disruptions. There is no direct customer or end-user impact observed. We will continue to actively monitor Connected Search and AI agents and will provide a final update once full resolution is confirmed.

Investigating: We are continuing to investigate the source of Connected Search and AI agent errors on our platform.  This is a recurrence of the event from October 27, 2026, but the same mitigation steps taken then are not resolving the issue this time.  Lucidworks engineers are actively working to identify a root cause, and we will post further updates here as soon as we have more information available to share.

Investigating: Lucidworks Connected Search and AI agent services are experiencing a service disruption resulting in failed requests. We are actively investigating the issue to restore normal operations. We will provide further updates as more information becomes available.