Monta Status

Resolved: We are pleased to confirm that the platform has fully recovered. Login, app functionality, and all related services are operating normally. Our team continues to monitor the situation closely and will be conducting a full review to prevent recurrence. We apologize for any inconvenience this caused.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently experiencing a service disruption that is affecting the ability to log in and use the Monta app. Our team has identified the issue and is actively working to resolve it. We apologize for the inconvenience and will provide updates as soon as more information is available.

Resolved: We are pleased to confirm that the platform has fully recovered. Login, app functionality, and all related services are operating normally. Our team continues to monitor the situation closely and will be conducting a full review to prevent recurrence. We apologize for any inconvenience this caused.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently experiencing a service disruption that is affecting the ability to log in and use the Monta app. Our team has identified the issue and is actively working to resolve it. We apologize for the inconvenience and will provide updates as soon as more information is available.

Resolved: We are pleased to confirm that the platform has fully recovered. Login, app functionality, and all related services are operating normally. Our team continues to monitor the situation closely and will be conducting a full review to prevent recurrence. We apologize for any inconvenience this caused.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently experiencing a service disruption that is affecting the ability to log in and use the Monta app. Our team has identified the issue and is actively working to resolve it. We apologize for the inconvenience and will provide updates as soon as more information is available.

Resolved: Smart Charging has been fully restored and is operating as expected. We are confident the issue has been resolved and no further impact is expected. We apologize for any inconvenience this may have caused during the disruption.

Monitoring: We have identified the root cause of the Smart Charging issue and applied mitigation measures. Smart Charging sessions are now starting successfully again, and we are actively monitoring to confirm full stability. Standard (Charge Now) and Scheduled Charging were not affected throughout this incident. We apologize for the disruption and will continue to keep you updated.

Investigating: We are currently investigating an issue affecting Smart Charging sessions. Some customers may experience errors when attempting to start a Smart Charge. Standard (Charge Now) and Scheduled Charging are not affected and continue to work as expected. We apologize for the inconvenience and will provide further updates as our investigation progresses.