Monta Status

Resolved: We experienced an issue in the CPI-Tool between 21:00 CET yesterday and 09:30 CET today (April 24th) where attempting to open the page for an ongoing charge resulted in an error and stopped the charge.

This issue has now been resolved.

Identified: We have identified an issue where active charges are not opening correctly in the CPI Dev Tool (CPI Tool). Our team is currently investigating the cause and working to resolve it as quickly as possible. We will provide further updates as soon as more information becomes available.

Thank you for your patience and understanding.

Resolved: This incident has been resolved.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently experiencing an issue where some users are unable to complete payments and start charging sessions through Monta Charge (app).

Our team is actively investigating the root cause and working to resolve the problem as quickly as possible.

We understand the inconvenience this may cause and appreciate your patience.

Resolved: This incident has been resolved.

Monitoring: We have discussed this issue with Autel, and it has been identified as a failure on their end to renew a certificate expiration.

Currently, the only workaround is to reconnect using the Autel Installation Tool: Autel Installation Guide (Point 7)- https://monta.com/en/help-center/autel-installation-guide/

If the problem persists, we recommend reaching out to Autel support directly for further assistance: Autel Support - https://autelenergy.eu/pages/contact-us.

Monitoring: It appears that there is an indication that, following the instructions here, the charge point can be reconnected: Please refer to Step 7 of our Autel Installation Guide to ensure that the backend of your charger reconnects to Monta. You can find the guide here: Autel Installation Guide - https://monta.com/en/help-center/autel-installation-guide/.

Investigating: We are aware that Autel is currently experiencing intermittent disconnections on their end. While our platform remains fully operational and stable, these disruptions originate from Autel’s services and may temporarily impact connectivity for users relying on their systems.

If you are affected, we recommend restarting your device by cutting power and turning it back on to force a reconnection.

If the issue persists, please contact Autel support directly for further assistance - https://autelenergy.eu/pages/contact-us

No need to contact Monta Support