Lightspeed - Status
Real-time updates of Lightspeed - issues and outages
Lightspeed - status is Partially Degraded Service
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Payments
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Sales History
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Lightspeed eCom (Europe)
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Lightspeed eCom (North America & Australia)
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Lightspeed - Lightspeed Restaurant (K-Series)
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Back Office
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Back Office - Reporting
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Active Incidents
Downgraded Performance in Reports and Financial API
Started 19 Feb 2025 22:05:21 (2 days ago), still ongoing
Minor Incident
Identified
Back Office - Reporting
We are currently investigating an issue causing degraded performance in Reports and the Financial API. Users may experience slower response times or delays in report generation and financial data retrieval.
Missing retailer ID in payment links
Started 8 Aug 2024 23:22:16 (7 months ago), still ongoing
Minor Incident
Investigating
Payments
Short summary: The metadata for retailer_id is unavailable for all payment links Description: Without this retailer_id, the completed payment links cannot be saved into our database. Impacted users:
Recently Resolved Incidents
[X-Series] Unable to reprint receipts from Sales History
Started 20 Feb 2025 12:16:24 (1 day ago), resolved 20 Feb 2025 12:31:27 (1 day ago)
Minor Incident
Resolved
Sales History
We are currently looking into an issue where receipts cannot be reprinted from the Sales History.
Custom design themes may fail to load storefront on C-series
Started 18 Feb 2025 10:46:33 (3 days ago), resolved 18 Feb 2025 11:15:10 (3 days ago)
Major Incident
Resolved
Lightspeed eCom (Europe)
Lightspeed eCom (North America & Australia)
The issue has been identified and a fix is being implemented.
Downgraded Performance in Reports and Financial API
Started 14 Feb 2025 22:51:57 (7 days ago), resolved 15 Feb 2025 15:43:39 (6 days ago)
Minor Incident
Resolved
Back Office
We are currently investigating an issue causing degraded performance in Reports and the Financial API. Users may experience slower response times or delays in report generation and financial data retrieval.
Lightspeed - Outage Survival Guide
A step-by-step guide to help you survive a Lightspeed - outage
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Lightspeed - Components
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Lightspeed - Lightspeed Retail (X-Series)
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Authentication
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API
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Customer Management
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Gift Cards & Store Credits
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Help Centre
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Inventory
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Payments
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Missing retailer ID in payment links
Started 8 Aug 2024 23:22:16 (7 months ago), still ongoing
Minor Incident
Investigating
Payments
Short summary: The metadata for retailer_id is unavailable for all payment links Description: Without this retailer_id, the completed payment links cannot be saved into our database. Impacted users:
Products
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Product pricing
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Quotes
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Reporting
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Retail POS
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Retail POS for iPadOS
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Sales History
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[X-Series] Unable to reprint receipts from Sales History
Started 20 Feb 2025 12:16:24 (1 day ago), resolved 20 Feb 2025 12:31:27 (1 day ago)
Minor Incident
Resolved
Sales History
We are currently looking into an issue where receipts cannot be reprinted from the Sales History.
Service Orders
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Setup
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Stock Control
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Workflows
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www.vendhq.com
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Lightspeed - Lightspeed Retail (R-Series)
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Retail POS
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Retail API
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Analytics
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Integrated Payments
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Lightspeed - Lightspeed eCom (C-Series)
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Lightspeed eCom (Europe)
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Custom design themes may fail to load storefront on C-series
Started 18 Feb 2025 10:46:33 (3 days ago), resolved 18 Feb 2025 11:15:10 (3 days ago)
Major Incident
Resolved
Lightspeed eCom (Europe)
Lightspeed eCom (North America & Australia)
The issue has been identified and a fix is being implemented.
Lightspeed eCom (North America & Australia)
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Custom design themes may fail to load storefront on C-series
Started 18 Feb 2025 10:46:33 (3 days ago), resolved 18 Feb 2025 11:15:10 (3 days ago)
Major Incident
Resolved
Lightspeed eCom (Europe)
Lightspeed eCom (North America & Australia)
The issue has been identified and a fix is being implemented.
Lightspeed - Lightspeed Restaurant (K-Series)
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POS
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Back Office
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Downgraded Performance in Reports and Financial API
Started 14 Feb 2025 22:51:57 (7 days ago), resolved 15 Feb 2025 15:43:39 (6 days ago)
Minor Incident
Resolved
Back Office
We are currently investigating an issue causing degraded performance in Reports and the Financial API. Users may experience slower response times or delays in report generation and financial data retrieval.
Back Office - Reporting
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Downgraded Performance in Reports and Financial API
Started 19 Feb 2025 22:05:21 (2 days ago), still ongoing
Minor Incident
Identified
Back Office - Reporting
We are currently investigating an issue causing degraded performance in Reports and the Financial API. Users may experience slower response times or delays in report generation and financial data retrieval.
API (incl. Online Orders)
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Order Anywhere
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Payments
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Lightspeed Payments
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Lightspeed - Lightspeed Restaurant (G-Series)
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POS
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Lightspeed Payments
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Backoffice
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API
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Lightspeed - Lightspeed Restaurant (L-Series)
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Manager
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POS
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API (incl. Online Orders)
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Lightspeed Payments
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Lightspeed - Lightspeed Restaurant (O-Series)
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POS
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Standard Reporting
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Back Office
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Purchase
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Insights
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API
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Produce
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Lightspeed Payments
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Lightspeed Bump Screen by Bump It
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Online Ordering
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Ordering Integrations
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Payment Integrations
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Accounting Integrations
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Support (Phone/Email/Live Chat)
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Lightspeedhq.com.au (Website)
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Lightspeed - Lightspeed Golf
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Tee Sheets
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Marketplace
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House Accounts
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Business Intelligence
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Mobile Apps
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Partner API
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Lightspeed - Lightspeed Loyalty
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Dashboard
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Hospitality Integration
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Retail Integration
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Lightspeed - Lightspeed Support
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Phone Support
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Chat Support
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Email Support
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