Lightspeed - Status

Monitoring: We’re looking into an issue where our integrations with Xero and Shopify. A small number of retailers will see out-of-date results relative to their Lightspeed (X-Series) account. We will keep you posted with updates as they come. Thanks for your patience.

Resolved: This is now resolved.

Investigating: We're investigating inventory delays impacting some retailers.

Investigating: We're investigating inventory delays impacting some retailers on X-Series.

Investigating: We're investigating inventory delays impacting some retailers.

Investigating: Revert complete, Trying to generate the Payment Link.

Investigating: Revert complete, Trying to generate the Payment Link.

Investigating: Short summary: The metadata for retailer_id is unavailable for all payment links Description: Without this retailer_id, the completed payment links cannot be saved into our database. Impacted users:

Resolved: The incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We are continuing to work on a fix for this issue.

Identified: Issue has been mitigated. A forced logout was necessary to prevent further data loss. We are working on restoring the original SKUs to the affected items.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently investigating this issue.

Resolved: This morning's issue has been fully resolved.

Monitoring: We've identified and fixed an issue with our processing service for a subset of merchants based in North America.

Resolved: This morning's issue has been fully resolved.

Monitoring: We've identified and fixed an issue with our processing service for a subset of merchants based in North America.

Resolved: Our systems are back online and back to usual reporting.

Investigating: We are currently investigating an issue which is causing delays to Insights reporting.

Customers may notice that their reports are not displaying complete sales totals.

Our internal teams are working diligently to resolve this.

We will provide further updates here as they become available.

Resolved: We are marking this incident as resolved.

Lightspeed was unable to locate any fault or errors in its own infrastructure, and the issue appears to have been resolved by the relevant third party.

Monitoring: We have reports that customers who are able to hot-spot their payments terminals to a mobile phone (non-Optus network) are able to get payments working via standalone mode.

For now we suggest impacted customers try this whilst we keep investigating.

Monitoring: We have not been able to locate any evidence of faults in our infrastructure.

We also (at time of update) have less than 10 customers reporting this issue.

Our team are contacting the affected customers to attempt some work arounds but at this stage we believe this is a localised ISP issue.

Investigating: Our team are looking into reports from a small amount of customers in Perth and Adelaide (Australia) around intermittent payments processing issues. (Cards will consistently decline for a few minutes then go through).

We are double checking our infrastructure but also looking for any consistencies with internet provider for the impacted customers.

Please contact support and let us know who your ISP is if you are seeing these issues.

Monitoring: A blocker has been identified within a partner network that was causing slower than expected recovery in our systems.

After liaising with this partner we have been advised this is now resolved and syncing speeds should now pick up speed dramatically over the next few days.

Our developer team have advised they expect all data that is currently in the queue should be caught up over the weekend, based on average additional invoices created over the course of Thursdays and Fridays we should see everything back to normal by Monday 25th November.

Monitoring: Our systems are taking longer than anticipated to catch up, and some customers in the affected cluster are still seeing delays.

We're working on getting this caught up as soon as possible.

Monitoring: A small collection of customers have been reporting delayed data synchronisation between Lightspeed O-Series and their accounting packages.

One of the processing groups was overloaded with a larger than usual payload that was holding up data transfers instead of being distributed across other processors.

This has been cleared off, impacted customers should expect their data to catch up by end of business Friday (AEDT).

Resolved: This issue is resolved, and our phone queues remain operational as usual.

Monitoring: An outage of our third-party service provider has resulted in our phone lines being temporarily unavailable. The service provider is investigating the issue.

Please contact us through the chat option in your back office if you require Support.