Lightspeed - Status

Investigating: Revert complete, Trying to generate the Payment Link.

Investigating: Revert complete, Trying to generate the Payment Link.

Investigating: Short summary: The metadata for retailer_id is unavailable for all payment links Description: Without this retailer_id, the completed payment links cannot be saved into our database. Impacted users:

Resolved: Shopify products sync is back to normal.

Monitoring: Product sync is back to normal.

Monitoring: We are seeing that the product sync to Shopify errors are reducing as Shopify endpoints for products are recovering. We will continue to monitor the situation.

Investigating: Still investigating. Impact is currently on Shopify product sync

Investigating: We are currently investigating the delay in sync-ing to Shopify. At the moment, we are seeing the delay in products sync in particular.

Resolved: This incident has been resolved.

Investigating: Users currently can't edit service or schedule in the services page. Our team is investigating this.

Resolved: This incident has been resolved.

Investigating: Users currently can't edit service or schedule in the services page. Our team is investigating this.

Identified: On March 28th, we identified an issue affecting a subset of Lightspeed Payments users, causing delays in both reporting and payouts. We realize how critical accurate and timely funding and information is for your business, and we sincerely apologize for the disruption.

Identified: On March 28th, we identified an issue affecting a subset of Lightspeed Payments users, causing delays in both reporting and payouts. We realize how critical accurate and timely funding and information is for your business, and we sincerely apologize for the disruption.

Identified: On March 28th, we identified an issue affecting a subset of Lightspeed Payments users, causing delays in both reporting and payouts. We realize how critical accurate and timely funding and information is for your business, and we sincerely apologize for the disruption.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Our team are currently investigating an issue with our API system - this would impact online ordering, accounting systems, and other integrations.

We are looking to resolve this at the highest priority.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Our team are currently investigating an issue with our API system - this would impact online ordering, accounting systems, and other integrations.

We are looking to resolve this at the highest priority.

Identified: On March 28th, we identified an issue affecting a subset of Lightspeed Payments users, causing delays in both reporting and payouts. We realize how critical accurate and timely funding and information is for your business, and we sincerely apologize for the disruption.

Resolved: The hotfix to resolve the “Refund Cancelled” error for partial refunds has been successfully deployed and is now considered stable. Users should no longer encounter this issue when processing partial refunds through POS.

If you are still seeing this error, it’s likely that not all registers have received the update. Please ensure all POS devices have been synced to apply the fix.

Thank you for your patience while we worked to resolve this issue.

Monitoring: The hotfix to resolve the “Refund Cancelled” error for partial refunds has now been deployed. Users should no longer encounter this issue when processing partial refunds through POS.

Any partial refunds processed before 4:30pm AEDT may still show inaccurate refunded amounts in POS sales history, but the underlying refunds were successfully completed.

We’ll continue to monitor system performance closely.

Identified: We’re preparing to deploy a hotfix at 4:00pm AEDT to resolve the issue affecting partial refunds. After the update, users should no longer see the “Refund Cancelled” error when processing partial refunds through POS.

Please note that money movement is not affected — refunds have still been processed successfully. However, POS sales history may not accurately reflect refunded amounts for any partial refunds processed before 4:00pm.

We’ll confirm once the fix is live and will continue monitoring system performance.

Identified: We are currently experiencing a disruption affecting partial refunds.

Users may see a "Refund Cancelled" error when processing partial refunds through POS, but payments are still being successfully processed.

Our team is actively working on a fix to restore full service as quickly as possible. Resolving this issue is our top priority, and we will provide updates as soon as we have more information.

Identified: Our team are receiving report some users are unable to load their sync history for our accounting integrations.

The team are currently pushing a fix to resolve this issue.