Lightspeed - Status

Resolved: This incident has been resolved.

Monitoring: Our team has identified and resolved an issue with Lightspeed Retail payments that may have cause intermittent errors when processing payments. We are now monitoring to ensure payments are fully operational.

Resolved: This incident has been resolved.

Monitoring: Our team has identified and resolved an issue with Lightspeed Retail payments that may have cause intermittent errors when processing payments. We are now monitoring to ensure payments are fully operational.

Resolved: The Bridgepay Outage has been resolved and all third party processor connections have been fully restored.

Please tap "Get Updates From Backoffice" on your POS register, confirm Sync Complete, connect your legacy reader in Integrated Hardware and run a test transaction to confirm all is well.

Monitoring: We’re following up on our recent communication regarding S-Series gateway operations to share an additional update.

At this time, Bridgepay processing has resumed for all third party processors, except Elavon. If you are using a third party processor that is NOT Elavon, please select “Get Updates From Backoffice” on your S-Series register, open a new shift, connect your legacy card reader and run a test transaction.

Bridgepay are still working on restoring the Elavon processor connection at this time.

Additionally, Gift Card processing has been fully restored. To resume transacting with Gift Cards, please select “Get Updates From Backoffice” on your S-Series register, open a new shift and load a Gift Card via a test transaction to confirm it works as intended.

Support:

If you would like to explore troubleshooting options or review next steps, please contact our Support team at [email protected] or start a live chat directly from your Back Office by navigating to the Support tab.

The S-Series Support Team is available 7 days a week, 8am–10pm EST, via chat in your Back Office, Register app, and Help Center. For the most up-to-date information, please refer to the status pages below:

BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24

We appreciate your patience and partnership as we work through this process and will continue to keep you informed.

Monitoring: We’re following up on our recent communication regarding S-Series gateway operations to share an additional update.

At this time, processing has resumed for TSYS and Fiserv. If they are your processor, please select “Get Updates From Backoffice” on your S-Series register, open a new shift and run a test transaction. Other processor connections remain temporarily unavailable and will be restored as soon as possible.

Additionally, Gift Card processing has been fully restored. To resume transacting with Gift Cards, please select “Get Updates From Backoffice” on your S-Series register, open a new shift and load a Gift Card via a test transaction to confirm it works as intended.

Support:

If you would like to explore troubleshooting options or review next steps, please contact our Support team at [email protected] or start a live chat directly from your Back Office by navigating to the Support tab.

The S-Series Support Team is available 7 days a week, 8am–10pm EST, via chat in your Back Office, Register app, and Help Center. For the most up-to-date information, please refer to the status pages below:

BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24

We appreciate your patience and partnership as we work through this process and will continue to keep you informed.

Identified: Our team is actively monitoring the situation and working closely with our partners to understand the scope and expected resolution timeline. We recognize how critical payment processing is to your business and sincerely appreciate your patience.

VERY IMPORTANT: As a precautionary measure, BridgePay is advising that no further payment processing attempts are made while their system is unavailable. Consult their status page for the latest updates and information.

If you would like to explore troubleshooting options or review available next steps, please contact our Support team at [email protected], or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center.

Additionally, Gift Card processing is currently down due to the Bridgepay issue.

For the most up-to-date information, please refer to the status pages below:

BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: Our team is actively monitoring the situation and working closely with our partners to understand the scope and expected resolution timeline. We recognize how critical payment processing is to your business and sincerely appreciate your patience.

If you would like to explore troubleshooting options or review available next steps, please contact our Support team at [email protected], or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center.

Additionally, Gift Card processing is currently down due to the Bridgepay issue.

For the most up-to-date information, please refer to the status pages below:

BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24

Identified: BridgePay is still investigating the issue.

Identified: Our team is actively monitoring the situation and working closely with our partners to understand the scope and expected resolution timeline. We recognize how critical payment processing is to your business and sincerely appreciate your patience.

If you would like to explore troubleshooting options or review available next steps, please contact our Support team at [email protected], or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center.

Additionally, Gift Card processing is currently down due to the Bridgepay issue.

For the most up-to-date information, please refer to the status pages below:

BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24

Investigating: We are currently investigating an issue affecting merchants using Lightspeed Retail (S-Series) using BridgePay. A dedicated team is investigating the issue.

Resolved: This incident has been resolved.

Monitoring: Our team has identified and resolved an issue with Lightspeed Retail payments that may have cause intermittent errors when processing payments. We are now monitoring to ensure payments are fully operational.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: C-Series backoffice pages are currently empty for both NOAM and EU shops. We are currently investigating this issue.

Investigating: We are currently investigating this issue.

Monitoring: We are monitoring the back office search issues: All back-office data is visible. No data was lost, and storefronts remain unaffected. We are working to fix the search functionality in the bottom-left menu. All other search functionalities are fully resolved for NOAM. For EMEA, data is being served via a fallback search; while all records are accessible, merchants may experience limited search (and filter) functionality or slower results until fully resolved.

Monitoring: the data is now back in the back office for both NOAM and EU.

Investigating: "We are currently investigating this issue."

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: C-Series backoffice pages are currently empty for both NOAM and EU shops. We are currently investigating this issue.

Investigating: We are currently investigating this issue.

Monitoring: We are monitoring the back office search issues: All back-office data is visible. No data was lost, and storefronts remain unaffected. We are working to fix the search functionality in the bottom-left menu. All other search functionalities are fully resolved for NOAM. For EMEA, data is being served via a fallback search; while all records are accessible, merchants may experience limited search (and filter) functionality or slower results until fully resolved.

Monitoring: the data is now back in the back office for both NOAM and EU.

Investigating: "We are currently investigating this issue."

Resolved: This incident has been resolved.

Monitoring: A fix has been deployed and we are monitoring results

Investigating: We are getting reports that users performing a manual sync will receive an error message saying "Unable to download orders". However orders themselves appear to be getting updated as expected.

Our team have found the cause for this error message and are currently working on a fix.

Resolved: This incident has been resolved.

Monitoring: A fix has been deployed and we are monitoring results

Investigating: We are getting reports that users performing a manual sync will receive an error message saying "Unable to download orders". However orders themselves appear to be getting updated as expected.

Our team have found the cause for this error message and are currently working on a fix.