Lightspeed - Status
Real-time updates of Lightspeed - issues and outages
Lightspeed - status is Operational
Setup
Back Office - Reporting
Payments
Lightspeed Payments
Back Office
Lightspeed Payments
Tee Sheets
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Active Incidents
No active incidents
Recently Resolved Incidents
We have received reports where some customers are advising that approved transactions are stuck in "Authorized" status and payout reports are empty.
This is a cosmetic issue and payouts are actually not affected with deposits going through as expected, however our team are working to bring the reporting process back into alignment.
We are currently investigating this issue.
App Version 26.22 only: Orders using legacy split payments with a native payment integration close out without receiving a payment confirmation. We have identified the issue and implemented a fix. We are currently waiting for the updated app version to become available on the App Store. A workaround would be to turn on advanced bill splitting.
https://k-series-support.lightspeedhq.com/hc/en-us/articles/360051089493-Check-splitting
We are currently investigating reports of slow responsiveness from tee sheet round reservation.
Retailers on Plus 9.0 plan are unable to add modules and select the monthly billing cycle.
Lightspeed - Outage Survival Guide
Lightspeed - Components
Lightspeed - Lightspeed Retail (X-Series)
Authentication
API
Customer Management
Gift Cards & Store Credits
Help Centre
Inventory
Payments
Products
Product pricing
Quotes
Reporting
Retail POS
Retail POS for iPadOS
Sales History
Service Orders
Setup
Retailers on Plus 9.0 plan are unable to add modules and select the monthly billing cycle.
Stock Control
Workflows
www.vendhq.com
Lightspeed - Lightspeed Retail (R-Series)
Retail POS
Retail API
Analytics
Integrated Payments
Lightspeed - Lightspeed Retail (S-Series)
BackOffice
Retail POS
Payments
API
Lightspeed - Lightspeed eCom (C-Series)
Lightspeed eCom (Europe)
Lightspeed eCom (North America & Australia)
Lightspeed - Lightspeed Restaurant (K-Series)
POS
Back Office
Back Office - Reporting
We have received reports where some customers are advising that approved transactions are stuck in "Authorized" status and payout reports are empty.
This is a cosmetic issue and payouts are actually not affected with deposits going through as expected, however our team are working to bring the reporting process back into alignment.
API (incl. Online Orders)
Order Anywhere
Payments
App Version 26.22 only: Orders using legacy split payments with a native payment integration close out without receiving a payment confirmation. We have identified the issue and implemented a fix. We are currently waiting for the updated app version to become available on the App Store. A workaround would be to turn on advanced bill splitting.
https://k-series-support.lightspeedhq.com/hc/en-us/articles/360051089493-Check-splitting
We are currently investigating this issue.
Lightspeed Payments
We have received reports where some customers are advising that approved transactions are stuck in "Authorized" status and payout reports are empty.
This is a cosmetic issue and payouts are actually not affected with deposits going through as expected, however our team are working to bring the reporting process back into alignment.
Advanced Insights
Inventory
Pulse
Reservations
Tasks
Tempo
Benchmarks & Trends
KDS
AI Assistant
Lightspeed - Lightspeed Restaurant (G-Series)
POS
Lightspeed Payments
Backoffice
API
Lightspeed - Lightspeed Restaurant (L-Series)
Manager
POS
API (incl. Online Orders)
Lightspeed Payments
Lightspeed - Lightspeed Restaurant (O-Series)
POS
Back Office
We have received reports where some customers are advising that approved transactions are stuck in "Authorized" status and payout reports are empty.
This is a cosmetic issue and payouts are actually not affected with deposits going through as expected, however our team are working to bring the reporting process back into alignment.
Standard Reporting
Purchase
Produce
Insights
API
Lightspeed Payments
We have received reports where some customers are advising that approved transactions are stuck in "Authorized" status and payout reports are empty.
This is a cosmetic issue and payouts are actually not affected with deposits going through as expected, however our team are working to bring the reporting process back into alignment.
Lightspeed Loyalty
Lightspeed Kiosk
Online Ordering
Lightspeed Bump Screen by Bump-It
Ordering Integrations
Payment Integrations
Accounting Integrations
Support (Phone/Email/Live Chat)
Lightspeedhq.com.au (Website)
Lightspeed - Lightspeed Golf
Tee Sheets
We are currently investigating reports of slow responsiveness from tee sheet round reservation.