Lightspeed - status is Operational

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Payments
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Active Incidents

Missing retailer ID in payment links
Started 8 Aug 2024 23:22:16 (5 months ago), still ongoing
Minor Incident
Investigating
Payments

Short summary: The metadata for retailer_id is unavailable for all payment links Description: Without this retailer_id, the completed payment links cannot be saved into our database. Impacted users:

Recently Resolved Incidents

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    Lightspeed - Components

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    Lightspeed - Lightspeed Retail (X-Series)

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    Authentication
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    API
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    Customer Management
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    Gift Cards & Store Credits
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    Help Centre
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    Inventory
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    Payments
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    Missing retailer ID in payment links
    Started 8 Aug 2024 23:22:16 (5 months ago), still ongoing
    Minor Incident
    Investigating
    Payments

    Short summary: The metadata for retailer_id is unavailable for all payment links Description: Without this retailer_id, the completed payment links cannot be saved into our database. Impacted users:

    Products
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    Product pricing
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    Quotes
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    Reporting
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    Retail POS
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    Retail POS for iPadOS
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    Sales History
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    Service Orders
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    Setup
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    Stock Control
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    Workflows
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    Lightspeed - Lightspeed Retail (R-Series)

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    www.vendhq.com
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    Retail POS
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    Retail API
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    Analytics
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    Integrated Payments
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    Lightspeed - Lightspeed eCom (C-Series)

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    Lightspeed eCom (Europe)
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    Lightspeed eCom (North America & Australia)
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    Lightspeed - Lightspeed Restaurant (K-Series)

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    POS
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    Back Office
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    Back Office - Reporting
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    API (incl. Online Orders)
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    Order Anywhere
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    Payments
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    Lightspeed Payments
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    Lightspeed - Lightspeed Restaurant (G-Series)

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    POS
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    Lightspeed Payments
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    Backoffice
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    API
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    Lightspeed - Lightspeed Restaurant (L-Series)

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    Manager
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    POS
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    API (incl. Online Orders)
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    Lightspeed Payments
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    Lightspeed - Lightspeed Restaurant (O-Series)

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    POS
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    Standard Reporting
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    Back Office
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    Purchase
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    Insights
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    API
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    Produce
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    Lightspeed Payments
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    Lightspeed Bump Screen by Bump It
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    Online Ordering
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    Ordering Integrations
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    Payment Integrations
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    Accounting Integrations
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    Support (Phone/Email/Live Chat)
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    Lightspeedhq.com.au (Website)
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    Lightspeed - Lightspeed Golf

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    Tee Sheets
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    Marketplace
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    House Accounts
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    Business Intelligence
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    Mobile Apps
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    Partner API
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    Lightspeed - Lightspeed Loyalty

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    Dashboard
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    Hospitality Integration
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    Retail Integration
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    Lightspeed - Lightspeed Support

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    Phone Support
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    Chat Support
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    Email Support
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