Lightspeed - Status

Lightspeed - Status

Real-time updates of Lightspeed - issues and outages

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Lightspeed - status is Operational

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Payments
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Sales History
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Retail POS
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Lightspeed eCom (North America & Australia)
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Accounting Integrations
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Product Sync Delays Between R-Series and C-Series
Started 3 Apr 2025 20:26:21 (1 month ago), still ongoing
Major Incident
Investigating
Retail POS
Lightspeed eCom (North America & Australia)

We are currently experiencing delays in product synchronization between R-Series and C-Series. This may result in products not updating as expected. Our team is actively investigating the issue and working on a resolution. We will provide further updates as soon as more information becomes available.

See all updates
Missing retailer ID in payment links
Started 8 Aug 2024 23:22:16 (9 months ago), still ongoing
Minor Incident
Investigating
Payments

Short summary: The metadata for retailer_id is unavailable for all payment links Description: Without this retailer_id, the completed payment links cannot be saved into our database. Impacted users:

See all updates

Recently Resolved Incidents

Delays - Sales Sync from E-Series Delayed
Started 15 May 2025 13:21:45 (1 day ago), resolved 15 May 2025 16:21:08 (1 day ago)
Major Incident
Resolved
Sales History

We’re investigating an issue where sales sync from E-Com (E-Series) to Lightspeed Retail (X-Series) is delaying, and we will keep you posted as they come. Thanks for your patience.

See all updates
Restaurant O-Series: Unable to access Accounting integration pages
Started 13 May 2025 07:05:58 (4 days ago), resolved 13 May 2025 22:03:04 (3 days ago)
Minor Incident
Resolved
Accounting Integrations

We have received multiple reports that customers are unable to access the integration settings pages for our Accounting integrations (MYOB, Xero, Quickbooks).

Our developer is investigating this issue.

See all updates

Lightspeed - Outage Survival Guide

A step-by-step guide to help you survive a Lightspeed - outage
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    Lightspeed - Components

    Lightspeed - Status

    Lightspeed -

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    Lightspeed - Lightspeed Retail (X-Series)

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    Authentication
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    API
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    Customer Management
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    Gift Cards & Store Credits
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    Help Centre
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    Inventory
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    Payments
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    Missing retailer ID in payment links
    Started 8 Aug 2024 23:22:16 (9 months ago), still ongoing
    Minor Incident
    Investigating
    Payments

    Short summary: The metadata for retailer_id is unavailable for all payment links Description: Without this retailer_id, the completed payment links cannot be saved into our database. Impacted users:

    See all updates
    Products
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    Product pricing
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    Quotes
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    Reporting
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    Retail POS
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    Retail POS for iPadOS
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    Sales History
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    Delays - Sales Sync from E-Series Delayed
    Started 15 May 2025 13:21:45 (1 day ago), resolved 15 May 2025 16:21:08 (1 day ago)
    Major Incident
    Resolved
    Sales History

    We’re investigating an issue where sales sync from E-Com (E-Series) to Lightspeed Retail (X-Series) is delaying, and we will keep you posted as they come. Thanks for your patience.

    See all updates
    Service Orders
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    Setup
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    Stock Control
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    Workflows
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    Lightspeed - Lightspeed Retail (R-Series)

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    www.vendhq.com
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    Retail POS
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    Product Sync Delays Between R-Series and C-Series
    Started 3 Apr 2025 20:26:21 (1 month ago), still ongoing
    Major Incident
    Investigating
    Retail POS
    Lightspeed eCom (North America & Australia)

    We are currently experiencing delays in product synchronization between R-Series and C-Series. This may result in products not updating as expected. Our team is actively investigating the issue and working on a resolution. We will provide further updates as soon as more information becomes available.

    See all updates
    Retail API
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    Analytics
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    Integrated Payments
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    Lightspeed - Lightspeed Retail (S-Series)

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    BackOffice
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    Lightspeed - Lightspeed eCom (C-Series)

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    Lightspeed eCom (Europe)
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    Lightspeed eCom (North America & Australia)
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    Product Sync Delays Between R-Series and C-Series
    Started 3 Apr 2025 20:26:21 (1 month ago), still ongoing
    Major Incident
    Investigating
    Retail POS
    Lightspeed eCom (North America & Australia)

    We are currently experiencing delays in product synchronization between R-Series and C-Series. This may result in products not updating as expected. Our team is actively investigating the issue and working on a resolution. We will provide further updates as soon as more information becomes available.

    See all updates

    Lightspeed - Lightspeed Restaurant (K-Series)

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    POS
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    Back Office
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    Back Office - Reporting
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    API (incl. Online Orders)
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    Order Anywhere
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    Payments
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    Lightspeed Payments
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    Lightspeed - Lightspeed Restaurant (G-Series)

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    POS
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    Lightspeed Payments
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    Backoffice
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    API
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    Lightspeed - Lightspeed Restaurant (L-Series)

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    Manager
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    POS
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    API (incl. Online Orders)
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    Lightspeed Payments
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    Lightspeed - Lightspeed Restaurant (O-Series)

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    POS
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    Standard Reporting
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    Back Office
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    Purchase
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    Insights
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    API
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    Produce
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    Lightspeed Payments
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    Lightspeed Bump Screen by Bump It
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    Online Ordering
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    Ordering Integrations
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    Payment Integrations
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    Accounting Integrations
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    Restaurant O-Series: Unable to access Accounting integration pages
    Started 13 May 2025 07:05:58 (4 days ago), resolved 13 May 2025 22:03:04 (3 days ago)
    Minor Incident
    Resolved
    Accounting Integrations

    We have received multiple reports that customers are unable to access the integration settings pages for our Accounting integrations (MYOB, Xero, Quickbooks).

    Our developer is investigating this issue.

    See all updates
    Support (Phone/Email/Live Chat)
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    Lightspeedhq.com.au (Website)
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    Lightspeed - Lightspeed Golf

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    Tee Sheets
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    Marketplace
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    House Accounts
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    Business Intelligence
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    Mobile Apps
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    Partner API
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    Lightspeed - Lightspeed Loyalty

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    Dashboard
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    Hospitality Integration
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    Retail Integration
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    Lightspeed - Lightspeed Support

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    Phone Support
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    Email Support
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