Lightspeed - Status

Resolved: This incident has been resolved.

Investigating: We’re looking into an issue where Inventory is displaying out-of-date results to Lightspeed (X-Series) retailers and will keep you posted with updates as they come. Thanks for your patience.

Investigating: Revert complete, Trying to generate the Payment Link.

Investigating: Revert complete, Trying to generate the Payment Link.

Investigating: Short summary: The metadata for retailer_id is unavailable for all payment links Description: Without this retailer_id, the completed payment links cannot be saved into our database. Impacted users:

Investigating: We are continuing to investigate this issue.

Investigating: We are currently experiencing delays in product synchronization between R-Series and C-Series. This may result in products not updating as expected. Our team is actively investigating the issue and working on a resolution. We will provide further updates as soon as more information becomes available.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently experiencing delays in product synchronization between R-Series and C-Series. This may result in products not updating as expected. Our team is actively investigating the issue and working on a resolution. We will provide further updates as soon as more information becomes available.

Resolved: We can confirm Payment processing in EU has fully recovered since 19:39 CEST. If you're still having issues, we recommend rebooting your payment terminals. We sincerely apologize for the inconvenience caused and thank you for your patience.

Identified: We have identified the external issue and are in contact with our processing partner. We are seeing a recovery of Payments services starting on 19:35 CEST.

Investigating: There is a known issue affecting Payments processing for a subset of our European based merchant. We’re currently investigating this issue and will provide an update as soon as possible.

Resolved: We can confirm Payment processing in EU has fully recovered since 19:39 CEST. If you're still having issues, we recommend rebooting your payment terminals. We sincerely apologize for the inconvenience caused and thank you for your patience.

Identified: We have identified the external issue and are in contact with our processing partner. We are seeing a recovery of Payments services starting on 19:35 CEST.

Investigating: There is a known issue affecting Payments processing for a subset of our European based merchant. We’re currently investigating this issue and will provide an update as soon as possible.

Resolved: We can confirm Payment processing in EU has fully recovered since 19:39 CEST. If you're still having issues, we recommend rebooting your payment terminals. We sincerely apologize for the inconvenience caused and thank you for your patience.

Identified: We have identified the external issue and are in contact with our processing partner. We are seeing a recovery of Payments services starting on 19:35 CEST.

Investigating: There is a known issue affecting Payments processing for a subset of our European based merchant. We’re currently investigating this issue and will provide an update as soon as possible.

Resolved: This incident has been resolved.

Identified: A security update in today's release seems to be a little over-enthusiastic. We are currently working on refining this update so that users that should have access to Sales Feed reports are able to gain access.

Investigating: Our team have received reports that the Sales Feed report in Back Office is not loading data.

Please note that all other reports are working as expected including Snapshot reports, reconciliation reports, and so on. Sales history also remains operable in POS directly.

We are investigating this issue to restore the Sales Feed as soon as possible.

Resolved: This incident has been resolved.

Identified: We have identified the issue and we are working on a fix. We anticipate a fix being rolled out by this evening (Sydney time).

Investigating: Our team have received reports that customers are unable to use our internal image uploading service for products.

We are currently investigating this issue.