Lightspeed - status is Operational

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Payments
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Retail POS
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Lightspeed eCom (North America & Australia)
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Back Office
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Back Office password policy update
Started 29 Jul 2025 07:48:13 (2 days ago), still ongoing
Incident without Impact
Monitoring
Back Office

As part of ongoing efforts to strengthen account security, new password requirements are being introduced. While most users will not need to take action, you may be asked to update your password if it doesn't meet the new standards. Passwords must be over 10 characters, unique, hard to guess, and not previously used. Thank you for your understanding.

Product Sync Delays Between R-Series and C-Series
Started 3 Apr 2025 20:26:21 (4 months ago), still ongoing
Major Incident
Investigating
Retail POS
Lightspeed eCom (North America & Australia)

We are currently experiencing delays in product synchronization between R-Series and C-Series. This may result in products not updating as expected. Our team is actively investigating the issue and working on a resolution. We will provide further updates as soon as more information becomes available.

Missing retailer ID in payment links
Started 8 Aug 2024 23:22:16 (1 year ago), still ongoing
Minor Incident
Investigating
Payments

Short summary: The metadata for retailer_id is unavailable for all payment links Description: Without this retailer_id, the completed payment links cannot be saved into our database. Impacted users:

Recently Resolved Incidents

No recent incidents

Lightspeed - Outage Survival Guide

A step-by-step guide to help you survive a Lightspeed - outage
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    Lightspeed - Components

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    Lightspeed - Lightspeed Retail (X-Series)

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    Authentication
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    API
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    Customer Management
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    Gift Cards & Store Credits
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    Help Centre
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    Inventory
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    Payments
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    Missing retailer ID in payment links
    Started 8 Aug 2024 23:22:16 (1 year ago), still ongoing
    Minor Incident
    Investigating
    Payments

    Short summary: The metadata for retailer_id is unavailable for all payment links Description: Without this retailer_id, the completed payment links cannot be saved into our database. Impacted users:

    Products
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    Product pricing
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    Quotes
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    Reporting
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    Retail POS
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    Retail POS for iPadOS
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    Sales History
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    Service Orders
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    Setup
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    Stock Control
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    Workflows
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    Lightspeed - Lightspeed Retail (R-Series)

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    www.vendhq.com
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    Retail POS
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    Product Sync Delays Between R-Series and C-Series
    Started 3 Apr 2025 20:26:21 (4 months ago), still ongoing
    Major Incident
    Investigating
    Retail POS
    Lightspeed eCom (North America & Australia)

    We are currently experiencing delays in product synchronization between R-Series and C-Series. This may result in products not updating as expected. Our team is actively investigating the issue and working on a resolution. We will provide further updates as soon as more information becomes available.

    Retail API
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    Analytics
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    Integrated Payments
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    Lightspeed - Lightspeed Retail (S-Series)

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    BackOffice
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    Lightspeed - Lightspeed eCom (C-Series)

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    Lightspeed eCom (Europe)
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    Lightspeed eCom (North America & Australia)
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    Product Sync Delays Between R-Series and C-Series
    Started 3 Apr 2025 20:26:21 (4 months ago), still ongoing
    Major Incident
    Investigating
    Retail POS
    Lightspeed eCom (North America & Australia)

    We are currently experiencing delays in product synchronization between R-Series and C-Series. This may result in products not updating as expected. Our team is actively investigating the issue and working on a resolution. We will provide further updates as soon as more information becomes available.

    Lightspeed - Lightspeed Restaurant (K-Series)

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    POS
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    Back Office
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    Back Office password policy update
    Started 29 Jul 2025 07:48:13 (2 days ago), still ongoing
    Incident without Impact
    Monitoring
    Back Office

    As part of ongoing efforts to strengthen account security, new password requirements are being introduced. While most users will not need to take action, you may be asked to update your password if it doesn't meet the new standards. Passwords must be over 10 characters, unique, hard to guess, and not previously used. Thank you for your understanding.

    Back Office - Reporting
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    API (incl. Online Orders)
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    Order Anywhere
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    Payments
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    Lightspeed Payments
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    Lightspeed - Lightspeed Restaurant (G-Series)

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    POS
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    Lightspeed Payments
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    Backoffice
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    API
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    Lightspeed - Lightspeed Restaurant (L-Series)

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    Manager
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    POS
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    API (incl. Online Orders)
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    Lightspeed Payments
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    Lightspeed - Lightspeed Restaurant (O-Series)

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    POS
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    Standard Reporting
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    Back Office
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    Purchase
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    Insights
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    API
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    Produce
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    Lightspeed Payments
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    Lightspeed Bump Screen by Bump It
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    Online Ordering
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    Ordering Integrations
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    Payment Integrations
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    Accounting Integrations
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    Support (Phone/Email/Live Chat)
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    Lightspeedhq.com.au (Website)
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    Lightspeed - Lightspeed Golf

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    Tee Sheets
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    Marketplace
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    House Accounts
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    Business Intelligence
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    Mobile Apps
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    Partner API
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    Lightspeed - Lightspeed Loyalty

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    Dashboard
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    Hospitality Integration
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    Retail Integration
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    Lightspeed - Lightspeed Support

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    Phone Support
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    Chat Support
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    Email Support
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