Lightspeed - Status

Lightspeed - Status

Real-time updates of Lightspeed - issues and outages

Jump to:IncidentsOutage GuideAlternativesLightspeed - siteStatus page

Lightspeed - status is Operational

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Payments
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Retail POS
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Retail API
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Lightspeed eCom (North America & Australia)
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Back Office
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Back Office - Reporting
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API (incl. Online Orders)
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Product Sync Delays Between R-Series and C-Series
Started 3 Apr 2025 20:26:21 (3 months ago), still ongoing
Major Incident
Investigating
Retail POS
Lightspeed eCom (North America & Australia)

We are currently experiencing delays in product synchronization between R-Series and C-Series. This may result in products not updating as expected. Our team is actively investigating the issue and working on a resolution. We will provide further updates as soon as more information becomes available.

See all updates
Missing retailer ID in payment links
Started 8 Aug 2024 23:22:16 (11 months ago), still ongoing
Minor Incident
Investigating
Payments

Short summary: The metadata for retailer_id is unavailable for all payment links Description: Without this retailer_id, the completed payment links cannot be saved into our database. Impacted users:

See all updates

Recently Resolved Incidents

K-Series Back Office down
Started 30 Jun 2025 14:06:35 (2 days ago), resolved 30 Jun 2025 16:02:17 (2 days ago)
Major Incident
Resolved
Back Office
Back Office - Reporting
API (incl. Online Orders)
Order Anywhere

We are currently investigating this issue.

See all updates
K-Series Back Office down & Online Orders failing
Started 30 Jun 2025 10:07:36 (2 days ago), resolved 30 Jun 2025 10:49:49 (2 days ago)
Major Incident
Resolved
Back Office
Back Office - Reporting
API (incl. Online Orders)

We are currently investigating the incident

See all updates
Unable to process payments with customers
Started 25 Jun 2025 18:41:19 (7 days ago), resolved 25 Jun 2025 20:49:53 (7 days ago)
Minor Incident
Resolved
Retail POS
Retail API

We are currently investigating the issue.

See all updates

Lightspeed - Outage Survival Guide

A step-by-step guide to help you survive a Lightspeed - outage
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    Lightspeed - Components

    Lightspeed - Status

    Lightspeed -

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    Lightspeed - Lightspeed Retail (X-Series)

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    Authentication
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    API
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    Customer Management
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    Gift Cards & Store Credits
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    Help Centre
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    Inventory
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    Payments
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    Missing retailer ID in payment links
    Started 8 Aug 2024 23:22:16 (11 months ago), still ongoing
    Minor Incident
    Investigating
    Payments

    Short summary: The metadata for retailer_id is unavailable for all payment links Description: Without this retailer_id, the completed payment links cannot be saved into our database. Impacted users:

    See all updates
    Products
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    Tue 1
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    Product pricing
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    Quotes
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    Tue 1
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    Reporting
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    Sun 29
    Mon 30
    Tue 1
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    Retail POS
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    Fri 27
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    Sun 29
    Mon 30
    Tue 1
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    Retail POS for iPadOS
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    Sales History
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    Service Orders
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    Setup
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    Stock Control
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    Workflows
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    Lightspeed - Lightspeed Retail (R-Series)

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    www.vendhq.com
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    Retail POS
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    Product Sync Delays Between R-Series and C-Series
    Started 3 Apr 2025 20:26:21 (3 months ago), still ongoing
    Major Incident
    Investigating
    Retail POS
    Lightspeed eCom (North America & Australia)

    We are currently experiencing delays in product synchronization between R-Series and C-Series. This may result in products not updating as expected. Our team is actively investigating the issue and working on a resolution. We will provide further updates as soon as more information becomes available.

    See all updates
    Unable to process payments with customers
    Started 25 Jun 2025 18:41:19 (7 days ago), resolved 25 Jun 2025 20:49:53 (7 days ago)
    Minor Incident
    Resolved
    Retail POS
    Retail API

    We are currently investigating the issue.

    See all updates
    Retail API
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    Unable to process payments with customers
    Started 25 Jun 2025 18:41:19 (7 days ago), resolved 25 Jun 2025 20:49:53 (7 days ago)
    Minor Incident
    Resolved
    Retail POS
    Retail API

    We are currently investigating the issue.

    See all updates
    Analytics
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    Integrated Payments
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    Lightspeed - Lightspeed Retail (S-Series)

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    BackOffice
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    Lightspeed - Lightspeed eCom (C-Series)

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    Lightspeed eCom (Europe)
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    Lightspeed eCom (North America & Australia)
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    Product Sync Delays Between R-Series and C-Series
    Started 3 Apr 2025 20:26:21 (3 months ago), still ongoing
    Major Incident
    Investigating
    Retail POS
    Lightspeed eCom (North America & Australia)

    We are currently experiencing delays in product synchronization between R-Series and C-Series. This may result in products not updating as expected. Our team is actively investigating the issue and working on a resolution. We will provide further updates as soon as more information becomes available.

    See all updates

    Lightspeed - Lightspeed Restaurant (K-Series)

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    POS
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    Back Office
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    K-Series Back Office down & Online Orders failing
    Started 30 Jun 2025 10:07:36 (2 days ago), resolved 30 Jun 2025 10:49:49 (2 days ago)
    Major Incident
    Resolved
    Back Office
    Back Office - Reporting
    API (incl. Online Orders)

    We are currently investigating the incident

    See all updates
    K-Series Back Office down
    Started 30 Jun 2025 14:06:35 (2 days ago), resolved 30 Jun 2025 16:02:17 (2 days ago)
    Major Incident
    Resolved
    Back Office
    Back Office - Reporting
    API (incl. Online Orders)
    Order Anywhere

    We are currently investigating this issue.

    See all updates
    Back Office - Reporting
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    now
    K-Series Back Office down & Online Orders failing
    Started 30 Jun 2025 10:07:36 (2 days ago), resolved 30 Jun 2025 10:49:49 (2 days ago)
    Major Incident
    Resolved
    Back Office
    Back Office - Reporting
    API (incl. Online Orders)

    We are currently investigating the incident

    See all updates
    K-Series Back Office down
    Started 30 Jun 2025 14:06:35 (2 days ago), resolved 30 Jun 2025 16:02:17 (2 days ago)
    Major Incident
    Resolved
    Back Office
    Back Office - Reporting
    API (incl. Online Orders)
    Order Anywhere

    We are currently investigating this issue.

    See all updates
    API (incl. Online Orders)
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    now
    K-Series Back Office down & Online Orders failing
    Started 30 Jun 2025 10:07:36 (2 days ago), resolved 30 Jun 2025 10:49:49 (2 days ago)
    Major Incident
    Resolved
    Back Office
    Back Office - Reporting
    API (incl. Online Orders)

    We are currently investigating the incident

    See all updates
    K-Series Back Office down
    Started 30 Jun 2025 14:06:35 (2 days ago), resolved 30 Jun 2025 16:02:17 (2 days ago)
    Major Incident
    Resolved
    Back Office
    Back Office - Reporting
    API (incl. Online Orders)
    Order Anywhere

    We are currently investigating this issue.

    See all updates
    Order Anywhere
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    K-Series Back Office down
    Started 30 Jun 2025 14:06:35 (2 days ago), resolved 30 Jun 2025 16:02:17 (2 days ago)
    Major Incident
    Resolved
    Back Office
    Back Office - Reporting
    API (incl. Online Orders)
    Order Anywhere

    We are currently investigating this issue.

    See all updates
    Payments
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    Lightspeed Payments
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    Lightspeed - Lightspeed Restaurant (G-Series)

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    POS
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    Lightspeed Payments
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    Backoffice
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    API
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    Lightspeed - Lightspeed Restaurant (L-Series)

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    Manager
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    POS
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    API (incl. Online Orders)
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    Lightspeed Payments
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    Lightspeed - Lightspeed Restaurant (O-Series)

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    POS
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    Standard Reporting
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    Back Office
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    Purchase
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    Insights
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    API
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    Produce
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    Lightspeed Payments
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    Lightspeed Bump Screen by Bump It
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    Online Ordering
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    Ordering Integrations
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    Payment Integrations
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    Accounting Integrations
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    Support (Phone/Email/Live Chat)
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    Lightspeedhq.com.au (Website)
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    Lightspeed - Lightspeed Golf

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    Tee Sheets
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    Marketplace
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    House Accounts
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    Business Intelligence
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    Mobile Apps
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    Partner API
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    Lightspeed - Lightspeed Loyalty

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    Dashboard
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    Hospitality Integration
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    Retail Integration
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    Lightspeed - Lightspeed Support

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    Phone Support
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    Chat Support
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    Email Support
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