John Carroll University Status

Resolved: This incident has been resolved.

Investigating: We are currently experiencing an issue with Qualtrics login. Our team has opened a support ticket and is actively working with Qualtrics to resolve the problem. We will provide updates as more information becomes available. Thank you for your patience.

If you have any questions or concerns, please contact the ITS Service Desk at 216-397-3005.

Resolved: The issue affecting Wi-Fi connectivity has been resolved. Both our team and vendor partners are actively monitoring the situation to ensure continued stability.

Thank you for your patience and understanding during this time. If you experience any further issues, please contact the Service Desk at 216-397-3005 or email servicedesk@jcu.edu.

-- Information Technology Services

Investigating: We’re actively working with the vendor to resolve the issue and appreciate your patience as we work to restore service as quickly as possible.

Investigating: We are aware of an issue currently affecting some systems and Wi-Fi connectivity. While the exact cause is still under investigation, our team is actively working to identify and resolve the problem as quickly as possible.

Updates will be available on the Status Page at https://status.jcu.edu.

If you have any questions or need assistance, please contact the Service Desk at 216-397-3005 or email servicedesk@jcu.edu.

Thank you for your patience.

Information Technology Services

Resolved: The issue affecting Wi-Fi connectivity has been resolved. Both our team and vendor partners are actively monitoring the situation to ensure continued stability.

Thank you for your patience and understanding during this time. If you experience any further issues, please contact the Service Desk at 216-397-3005 or email servicedesk@jcu.edu.

-- Information Technology Services

Investigating: We’re actively working with the vendor to resolve the issue and appreciate your patience as we work to restore service as quickly as possible.

Investigating: We are aware of an issue currently affecting some systems and Wi-Fi connectivity. While the exact cause is still under investigation, our team is actively working to identify and resolve the problem as quickly as possible.

Updates will be available on the Status Page at https://status.jcu.edu.

If you have any questions or need assistance, please contact the Service Desk at 216-397-3005 or email servicedesk@jcu.edu.

Thank you for your patience.

Information Technology Services

Identified: We continue to work through remediating this issue. Please see a complete list of upgraded/functional rooms below:

Bruening Hall: All Functional Boler College of Business: All Functional O'Malley Center: All Functional

St. Ignatius Hall: SIH025 SIH026 SIH029 SIH049 SIH226 SIH235

Dolan Science Center: DSE116 DSE120 DSE130 DSE138 DSE228 DSE233 DSW233

We expect to have the remainder of the rooms in SIH and DSC upgraded and functional before the end of the week. Thank you for your continued patience.

Identified: The following rooms have been fixed:

BCB118 BCB120 BCB235 BRU018 BRU019 BRU022 BRU033 BRU034 BRU043 SIH025 SIH026 SIH029 SIH049 SIH226 SIH235 OMC112 OMC203 OMC025 DSE116 DSE120 DSE130 DSE138 DSE228 DSE233 DSW233 DONAHUE

Identified: Zoom implemented a forced "minimum" client version. We are running an older version of the client because Zoom's newer version doesn't interact with the current version of our equipment control system in the classrooms. This upgrade was scheduled to be done over Winter Break, but we are moving that up to now.

We are actively implementing a fix but due to the complexity, it must be completed one room at a time. This work cannot be done while the room is in use which limits the work to a small time frame early each morning. The implementation will take us a few weeks to complete across campus.

With this in mind, we are asking that if you require Zoom for your class please notify the Service Desk as soon as possible so that we can prioritize your classroom as we work our way across campus.

Investigating: During our daily Classroom checks this morning we noticed that the Zoom portion of the classroom is not functioning. We are working on a solution and do not have an ETA at this time.

The "Video" side of the classroom technology still functions as expected, this only affects the ability to use Zoom in the classrooms.

We will keep you posted as we learn more.