John Carroll University Status

John Carroll University Status

Real-time updates of John Carroll University issues and outages

Jump to:IncidentsOutage GuideAlternativesJohn Carroll University siteStatus page

John Carroll University status is Operational

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Qualtrics
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Wireless Internet Connection
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Active Incidents

No active incidents

Recently Resolved Incidents

Qualtrics Login Issue
Started 7 Jan 2025 16:08:00 (11 days ago), resolved 13 Jan 2025 17:30:58 (4 days ago)
Critical Incident
Resolved
Qualtrics

We are currently experiencing a login issue when accessing Qualtrics. Our team is actively investigating the issue with Qualtrics support to resolve it as quickly as possible.

We sincerely apologize for this inconvenience and appreciate your patience and understanding. If you have any questions or concerns, please contact the JCU Service Desk at 216-397-3005.

See all updates
Network Connectivity Issue
Started 10 Jan 2025 13:32:09 (8 days ago), resolved 11 Jan 2025 17:39:55 (6 days ago)
Major Incident
Resolved
Wireless Internet Connection

We are currently experiencing intermittent network connectivity issues. ITS is aware of the problem and actively investigates the cause to ensure a prompt resolution.

If you have any questions or concerns, please contact the IT Service Desk at 216-397-3005.

For the more updates, please visit our Status Page at https://status.jcu.edu.

-- Information Technology Services

See all updates

John Carroll University Outage Survival Guide

A step-by-step guide to help you survive a John Carroll University outage
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    John Carroll University Components

    John Carroll University Status

    John Carroll University

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    John Carroll University Accounts, Passwords and Identity

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    Duo Factor Authentication
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    JCU Login Page & Single Sign On (SSO)
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    John Carroll University Teaching & Learning Tools

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    Canvas (Learning Management System)
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    Akindi - Paper & Online Test Scoring
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    Turnitin
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    Portfolium
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    Canvas Studio (Lecture Capture)
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    Qualtrics
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    Qualtrics Login Issue
    Started 7 Jan 2025 16:08:00 (11 days ago), resolved 13 Jan 2025 17:30:58 (4 days ago)
    Critical Incident
    Resolved
    Qualtrics

    We are currently experiencing a login issue when accessing Qualtrics. Our team is actively investigating the issue with Qualtrics support to resolve it as quickly as possible.

    We sincerely apologize for this inconvenience and appreciate your patience and understanding. If you have any questions or concerns, please contact the JCU Service Desk at 216-397-3005.

    See all updates
    Matlab
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    Respondus Lockdown Browser & Monitor
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    Course & Instructor Evaluations
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    John Carroll University Email, Calendar and Other Google Applications

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    Google Apps Gmail
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    Google Apps Drive
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    Google Apps Slides
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    Google Apps Sheets
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    Google Apps Calendar
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    Google Apps Docs
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    John Carroll University Enterprise Systems

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    Banner
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    OnBase
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    Digital Signage (Reach Digital Media)
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    Coursedog
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    TeamDynamix (Ticketing System)
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    Zoom Application
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    Zoom Meetings
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    Zoom Rooms
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    Duo SSO
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    Duo Cloud PKI
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    Duo SMS Message Delivery
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    Duo Phone Call Delivery
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    Duo Push Delivery
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    Duo Admin Panel
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    Duo Core Authentication Service
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    John Carroll University Internet & Phones

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    Wired Internet Connection
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    Wireless Internet Connection
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    Network Connectivity Issue
    Started 10 Jan 2025 13:32:09 (8 days ago), resolved 11 Jan 2025 17:39:55 (6 days ago)
    Major Incident
    Resolved
    Wireless Internet Connection

    We are currently experiencing intermittent network connectivity issues. ITS is aware of the problem and actively investigates the cause to ensure a prompt resolution.

    If you have any questions or concerns, please contact the IT Service Desk at 216-397-3005.

    For the more updates, please visit our Status Page at https://status.jcu.edu.

    -- Information Technology Services

    See all updates
    Everstream Internet Circuit
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    Phones (VOIP)
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    VPN (Global Protect)
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    John Carroll University Computer & Device Support

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    Managed PCs
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    Managed Macs
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    Virtual Desktops
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    Printers
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    Computer Labs
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    Software Center
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    John Carroll University Classroom & Conference Spaces

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    Mersive Solsctice (Wireless Presentation)
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    Audio/Video Technology/Lectern
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    Zoom Capabilities (Web Conferencing)
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    John Carroll University Facilities

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    Electric
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    Heating
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    Air Conditioning
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    Elevator
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    Cold Water
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    Hot Water
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    John Carroll University Other

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