John Carroll University Status

John Carroll University Status

Real-time updates of John Carroll University issues and outages

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John Carroll University status is Operational

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Canvas (Learning Management System)
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John Carroll University Other

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Active Incidents

No active incidents

Recently Resolved Incidents

Network Share Access Issues (H and O Drives)
Started 19 May 2026 13:40:40 (1 day ago), resolved 20 May 2026 02:56:24 (17 hours ago)
Critical Incident
Resolved
Other

Please be advised that we are currently experiencing technical difficulties affecting connections to campus network shares, specifically the H: and O: Drives. Users may find these drives temporarily inaccessible. This will also affect certain software that connects to these drives.

Our engineering team is actively investigating the root cause of this issue to restore full access as quickly as possible.

We will provide an update as soon as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience as we correct this issue.

If you have any questions or concerns, please contact the JCU Service Desk at 216-397-3005.

You can also visit our status page (https://status.jcu.edu/) for updates and more information.

-- Information Technology Services

See all updates
Canvas Outage [05/07/26]
Started 7 May 2026 20:45:50 (13 days ago), resolved 19 May 2026 13:39:44 (1 day ago)
Critical Incident
Resolved
Canvas (Learning Management System)

Canvas is currently experiencing a service outage. As a result, users may be unable to access courses or may encounter intermittent issues while using the platform.

Information Technology Services (ITS) is aware of the situation and will share updates as soon as additional information becomes available from Canvas.

We appreciate your patience and understanding during this time. If you have questions or need assistance, please contact the JCU Service Desk at 216-397-3005.

For the latest updates, please visit the ITS Status Page: https://status.jcu.edu

— Information Technology Services

See all updates

John Carroll University Outage Survival Guide

A step-by-step guide to help you survive a John Carroll University outage
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    John Carroll University Components

    John Carroll University Status

    John Carroll University

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    John Carroll University Accounts, Passwords and Identity

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    John Carroll University Teaching & Learning Tools

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    Canvas (Learning Management System)
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    Canvas Outage [05/07/26]
    Started 7 May 2026 20:45:50 (13 days ago), resolved 19 May 2026 13:39:44 (1 day ago)
    Critical Incident
    Resolved
    Canvas (Learning Management System)

    Canvas is currently experiencing a service outage. As a result, users may be unable to access courses or may encounter intermittent issues while using the platform.

    Information Technology Services (ITS) is aware of the situation and will share updates as soon as additional information becomes available from Canvas.

    We appreciate your patience and understanding during this time. If you have questions or need assistance, please contact the JCU Service Desk at 216-397-3005.

    For the latest updates, please visit the ITS Status Page: https://status.jcu.edu

    — Information Technology Services

    See all updates
    Akindi - Paper & Online Test Scoring
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    John Carroll University Email, Calendar and Other Google Applications

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    John Carroll University Enterprise Systems

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    Banner
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    OnBase
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    John Carroll University Internet & Phones

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    John Carroll University Computer & Device Support

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    John Carroll University Classroom & Conference Spaces

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    John Carroll University Facilities

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    Electric
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    John Carroll University Other

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    Network Share Access Issues (H and O Drives)
    Started 19 May 2026 13:40:40 (1 day ago), resolved 20 May 2026 02:56:24 (17 hours ago)
    Critical Incident
    Resolved
    Other

    Please be advised that we are currently experiencing technical difficulties affecting connections to campus network shares, specifically the H: and O: Drives. Users may find these drives temporarily inaccessible. This will also affect certain software that connects to these drives.

    Our engineering team is actively investigating the root cause of this issue to restore full access as quickly as possible.

    We will provide an update as soon as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience as we correct this issue.

    If you have any questions or concerns, please contact the JCU Service Desk at 216-397-3005.

    You can also visit our status page (https://status.jcu.edu/) for updates and more information.

    -- Information Technology Services

    See all updates
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