John Carroll University Status

John Carroll University Status

Real-time updates of John Carroll University issues and outages

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John Carroll University status is Operational

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Canvas (Learning Management System)
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Banner
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Banner and Degree Works Outage
Started 27 Oct 2025 17:44:19 (6 days ago), resolved 27 Oct 2025 18:56:17 (6 days ago)
Incident without Impact
Resolved
Banner

We are currently experiencing an unexpected outage affecting both Banner and Degree Works. Our team is actively working to resolve the issue as quickly as possible.

We will provide an update once service has been restored. Thank you for your patience and understanding.

For the latest updates, please visit our statuspage (https://status.jcu.edu/).

If you have any questions, please contact the ITS Service Desk at [email protected] or call (216) 397-3005.

-- Information Technology Services

See all updates
Canvas Outage
Started 20 Oct 2025 13:52:09 (13 days ago), resolved 27 Oct 2025 17:43:51 (6 days ago)
Critical Incident
Resolved
Canvas (Learning Management System)

Canvas is currently experiencing an outage due to an ongoing Amazon Web Services (AWS) incident. As a result, users may be unable to access courses or experience intermittent issues.

Information Technology Services (ITS) is closely monitoring the situation, and we will provide updates as soon as we receive more information from Canvas and AWS.

Thank you for your patience and understanding. If you have any questions or concerns, please contact the JCU Service Desk at 216-397-3005.

For the latest updates, please visit the ITS Status Page at https://status.jcu.edu.

—

Information Technology Services

See all updates

John Carroll University Outage Survival Guide

A step-by-step guide to help you survive a John Carroll University outage
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    John Carroll University Components

    John Carroll University Status

    John Carroll University

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    John Carroll University Accounts, Passwords and Identity

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    John Carroll University Teaching & Learning Tools

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    Canvas (Learning Management System)
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    Canvas Outage
    Started 20 Oct 2025 13:52:09 (13 days ago), resolved 27 Oct 2025 17:43:51 (6 days ago)
    Critical Incident
    Resolved
    Canvas (Learning Management System)

    Canvas is currently experiencing an outage due to an ongoing Amazon Web Services (AWS) incident. As a result, users may be unable to access courses or experience intermittent issues.

    Information Technology Services (ITS) is closely monitoring the situation, and we will provide updates as soon as we receive more information from Canvas and AWS.

    Thank you for your patience and understanding. If you have any questions or concerns, please contact the JCU Service Desk at 216-397-3005.

    For the latest updates, please visit the ITS Status Page at https://status.jcu.edu.

    —

    Information Technology Services

    See all updates
    Akindi - Paper & Online Test Scoring
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    Turnitin
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    Qualtrics
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    Matlab
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    Respondus Lockdown Browser & Monitor
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    Course & Instructor Evaluations
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    John Carroll University Email, Calendar and Other Google Applications

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    Google Apps Gmail
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    Google Apps Drive
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    Google Apps Slides
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    Google Apps Docs
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    John Carroll University Enterprise Systems

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    Banner
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    Banner and Degree Works Outage
    Started 27 Oct 2025 17:44:19 (6 days ago), resolved 27 Oct 2025 18:56:17 (6 days ago)
    Incident without Impact
    Resolved
    Banner

    We are currently experiencing an unexpected outage affecting both Banner and Degree Works. Our team is actively working to resolve the issue as quickly as possible.

    We will provide an update once service has been restored. Thank you for your patience and understanding.

    For the latest updates, please visit our statuspage (https://status.jcu.edu/).

    If you have any questions, please contact the ITS Service Desk at [email protected] or call (216) 397-3005.

    -- Information Technology Services

    See all updates
    OnBase
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    Coursedog
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    Duo Admin Panel
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    Duo Core Authentication Service
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    John Carroll University Internet & Phones

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    Wired Internet Connection
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    Wireless Internet Connection
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    John Carroll University Computer & Device Support

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    Managed PCs
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    Printers
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    Software Center
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    John Carroll University Classroom & Conference Spaces

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    John Carroll University Facilities

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    Electric
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    Heating
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    John Carroll University Other

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