Ingrid Status

Resolved: This incident is now resolved and no further errors appear when conducting bookings for certain carriers. The issue occurred due to a subsystem communication failure within our platform.

The communication issue appeared intermittently between 08:58 and 09:55.

Monitoring: Unfortunately a default message was sent out a minute ago instead of this message. The connection to our subsystems has now been restored since a couple of minutes back and are looking good. We are continuing to monitor this.

Identified: We are continuing to work on a fix for this issue.

Identified: Issue has been identified and fix is on it's way. Further updates will be provided when available.

Investigating: We are currently aware of and investigating a communication issue within our internal subsystems.

This does not affect all carriers or shipping methods. But when booking shipments, this error can appear "transport: Error while dialing: dial tcp: lookup service-sites-cache on xx.xx.xx.xx: no such host"

We are looking into a remediation for this issue.