IgniteTech Status

Resolved: The issue affecting login and device activation in the StreetSmart app has been resolved.

Monitoring: The application of the fix is successful currently. No new issues have been reported.

Monitoring: A fix has been implemented, and we are monitoring the affected customers.

Identified: We have received reports that some customers are impacted by failures on some cellular carriers due to a DNS issue. We are working with the carrier to resolve this issue.

Monitoring: A fix has been implemented, and we are monitoring the affected customers.

Investigating: We have received reports that the issue is still reproducible for some customers. We are currently investigating the root cause.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented, and we are monitoring the impact.

Investigating: We are continuing to investigate an issue affecting a number of StreetSmart mobile app users. Our team is working on identifying the root cause and will share updates as they become available.

Investigating: It seems like the issue is still reproducible for some customers. We are currently investigating the root cause.

Monitoring: The issue has been identified, and the fix has been applied. We can no longer reproduce the issue. Should you have any other problems, please report them to the customer support.

Investigating: We are currently investigating an issue affecting the StreetSmart mobile application where users may encounter a “Server communication error” when attempting to log in or activate their device. This may prevent successful phone number verification and account activation.

Our team is actively working to identify and resolve the underlying cause. We will provide updates as more information becomes available.

Resolved: The issue affecting email delivery for forms and reports has been resolved. Emails are now being delivered as expected.

Monitoring: We have identified and resolved an issue affecting the delivery of scheduled and manual email reports in StreetSmart. The system is now fully operational and emails are being delivered as expected. If you continue to experience issues, please contact support.

Investigating: We are investigating an issue affecting email delivery for forms and reports. Some emails may be delayed or not delivered as expected. We will provide updates as more information becomes available.

Resolved: This incident has been resolved now.

Investigating: We are currently investigating an issue affecting login access to the Web Portal (https://web.streetsmartmobile.com/). Some users may encounter errors or be unable to authenticate successfully.

Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide updates as more information becomes available.