Hendrick Automotive Group Status

Resolved: We have confirmed that all impacted sites are able to use their credit card machines normally.

Monitoring: We have received this latest update from Tempus support:

This incident was mitigated at approximately 9:13 AM ET and is believed to have been caused by a firewall vendor issue You will need to restart your software to re-initiate the connection.

Identified: We have received this latest update from Tempus Support:

On Monday, June 30, 2025, at 8:28 AM EDT, Tempus operations teams became aware of a potential issue with software check-ins and activations. At this time our teams are actively working to identify the cause. We will continue to provide updates for the disruption as they are detected and resolved.

SERVICE STATUS: Under Investigation

SERVICES AFFECTED: Software check-ins and activations

INCIDENT START TIME: 8:28 AM EDT

INCIDENT END TIME: TBD

Investigating: We have received reports from several Teammates that their Ingenico credit card machines are unable to connect. We have engaged Tempus support and are working to get the issue resolved. We will provide more updates as they are available.

Resolved: Network connectivity at Hendrick Toyota Apex continues to be stable. All systems are functioning normally.

Monitoring: The circuit is back up and Teammates are able to connect to Hendrick WIFI, Employees and other DMZ networks. We will continue to monitor connectivity to confirm resolution.

Identified: Hendrick Toyota Apex is experiencing a partial network outage. While the primary network is operational, the primary Internet circuit is down and performance may be impacted. Other services, including the Hendrick WiFi, Employees and Guest wireless networks, and other miscellaneous devices are unavailable. Our IT teams are addressing the issue, and we will provide updates as more information becomes available.

Resolved: Network connectivity has been restored.

Monitoring: Our Networking team has confirmed the network equipment has come back online. We are confirming with Teammates onsite that they are able to access the Internet and their applications requiring network access.

Investigating: Hendrick BMW is experiencing a network outage that is impacting telephones, Internet and applications requiring network access. Our IT teams are addressing the issue, and we will provide updates as more information becomes available.

Resolved: Power has been restored and we've confirmed that both dealerships are able to access the network.

Identified: Rick Hendrick Chevrolet - Norfolk is experiencing a power outage that is also impacting the local area. This is also impacting network connectivity at Rick Hendrick Cadillac. At this time, the local power company estimating that power will be restored between 8am-1pm. We will provide an update as more information becomes available.

Resolved: Service has been fully restored for both Primary and Backup circuits. We will continue to monitor and gather root cause information.

Identified: Network connectivity has been restored at both sites via the backup circuit. Our engineering teams are continuing to work with the service provider to restore the primary circuit. Internet speeds at both sites may continue to be impacted.

Investigating: At this time, both the primary and backup circuits are down and both sites are without network connectivity. Our engineering teams are actively working to restore connectivity and we will provide additional updates as more information becomes available.

Identified: The issue has been identified and we are working with the service provider to restore connectivity to the primary Internet circuit. Internet speeds at both sites continues to be impacted.

Investigating: Multiple dealerships in the Concord area are experiencing slow Internet speeds that are impacting web browsing, call quality, and applications that require Internet access such as ERA-Ignite. Our IT teams are addressing the issue and will provide updates as they are available.

Impacted Locations: Honda of Concord Hendrick Toyota Concord

Resolved: Power has been restored and the network equipment is back online.

Investigating: Rick Hendrick Cadillac In Norfolk, VA is experiencing a power outage that is also impacting the local area. We will provide an update as more information becomes available.