Autodesk Health Dashboard Status

Investigating: We are investigating an issue where customers are unable to copy assets between projects while using Autodesk Docs and Autodesk Build in the US and European Union regions. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are investigating an issue where customers are unable to submit orders or renew Autodesk product subscriptions via the Autodesk E-Store site. We are actively looking into this and will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are investigating an issue where students in India aged 13 to 18 are unable to sign up for new accounts to use multiple Autodesk products. Existing user accounts are not impacted. We are actively looking into this and we will provide an update as we have more information to share.

Resolved: On November 20, 2024 at 5:45 AM PST Autodesk identified an issue where some customers were having difficulty accessing Vault Gateway. Once the issue was resolved on November 20, 2024 at 7:20 AM PST Vault Gateway returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

Resolved: The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Identified: We are continuing to work on resolving this issue where customers are experiencing slowness while loading pages within PlanGrid and PlanGrid Admin Console in the US region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Identified: We have identified the cause of the issue where customers are experiencing slowness while loading pages within PlanGrid and PlanGrid Admin Console in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are continuing to investigate an issue where customers are experiencing latency while loading pages in PlanGrid and PlanGrid Admin Console in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are continuing to investigate an issue where customers are experiencing slowness while loading pages within PlanGrid and PlanGrid Admin Console in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are continuing to investigate an issue where customers are experiencing slowness while loading pages within PlanGrid and PlanGrid Admin Console in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are investigating an issue where customers are experiencing slowness while loading pages within PlanGrid and PlanGrid Admin Console in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Resolved: The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Monitoring: We have implemented a solution to resolve the issue where customers are unable to access their cases, create quotes, contact Autodesk for support via cases, or auto-renew product subscriptions and our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

Identified: We are continuing to work on resolving this issue where customers are unable to access their cases, create quotes, or contact Autodesk for support via the cases as quickly as possible as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Identified: We are continuing to work on resolving this issue where customers are unable to access their cases, create quotes, or contact Autodesk for support via the cases as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Identified: We have identified the cause of the issue where customers are unable to access their cases, create quotes, or contact Autodesk for support via the cases. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are continuing to investigate an issue where customers are unable to access their cases, create quotes, or contact Autodesk for support via the cases. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are continuing to investigate an issue where customers are unable to access their cases, create quotes, or contact Autodesk for support via the cases. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are investigating an issue where customers are unable to access their cases, create quotes, or contact Autodesk for support via the cases. We are actively looking into this and will provide an update within 60 minutes, or sooner if we have more information to share.

Resolved: The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Investigating: We are investigating an issue where customers are unable to create projects from template, share files from bridge and add components from library to a project in Autodesk Build and Autodesk Docs in the Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.