Autodesk Health Dashboard Status

Identified: We are continuing to work on resolving this service disruption caused by a third-party service provider that is affecting a subset of customers in Australia, New Zealand, and the Pacific Islands experiencing issues using passkey sign-in when accessing multiple Autodesk products. Subsequently, we identified that additional authentication methods, including Time-based One-Time Password (TOTP) and Text messaging (SMS) authentication, were also impacted for a subset of users in all regions. As a workaround, affected customers can continue to sign in using their email address and password or another available sign-in method. We will provide an update within 60 minutes or sooner if we have more information to share.

Identified: We have identified the source of the problem that is affecting a subset of customers in Australia, New Zealand, and the Pacific Islands experiencing issues using passkey sign-in when accessing multiple Autodesk products. As a workaround, affected customers can continue to sign in using their email address and password or another available sign-in method. We are actively working with our third-party service provider to restore services as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are investigating a service disruption caused by a third-party service provider that is affecting a subset of customers in the Oceania region including Australia, New Zealand, and Pacific Island countries experiencing issues using passkey sign-in when accessing multiple Autodesk products. As a workaround, affected customers can continue to sign in using their email address and password or another available sign-in method. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Resolved: The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Investigating: We are investigating an issue where customers are unable to publish sheets within Forma build. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Resolved: The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Investigating: We are investigating an issue where a subset of Fusion customers are unable to open non-native CAD files uploaded through Fusion Web. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Resolved: The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Identified: We are continuing to work on resolving this issue where customers are unable to access Flow Production Tracking as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Identified: We have identified the cause of the issue where customers are unable to access Flow Production Tracking. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are continuing to investigate an issue where customers are unable to access Flow Production Tracking. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are investigating reports of customers experiencing an issue where they are unable to access FPTR and FPTR Home. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Resolved: The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Investigating: We are investigating an issue where customers may be unable to view their subscribed products or manage users through their Autodesk account. We are actively looking into this issue and will provide an update within 60 minutes, or sooner if additional information becomes available.

Resolved: The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Investigating: We are investigating an issue where customers are unable to upload photos in PlanGrid. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Resolved: The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Identified: We have identified the cause of the issue where a subset of customers are unable to access the User Management tab in their Autodesk Account or view seats associated with renewed products. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are continuing to investigate an issue where a subset of customers are unable to access the User Management tab in their Autodesk Account or view seats associated with renewed products. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are investigating an issue where a subset of customers are unable to access User Management tab in their Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.