Autodesk Health Dashboard Status

Resolved: The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Identified: We are continuing to work on resolving the issue where a subset of customers are unable to access Multiple Autodesk Products in the US region as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.

Identified: We are continuing to work on resolving the issue where a subset of customers are unable to access Multiple Autodesk Products in the US region as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.

Identified: We are continuing to work on resolving this issue where customers are unable to access Multiple Autodesk Products in the US Region as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.

Identified: We have identified the cause of the issue where customers are unable to access Multiple Autodesk Products in the US Region. We will provide an update within 90 minutes or sooner if we have more information to share.

Investigating: We are continuing to investigate reports where customers are unable to access Multiple Autodesk Products in the US Region. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are investigating reports where customers are unable to access Multiple Autodesk Products in the US Region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Resolved: The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Investigating: We are continuing to investigate where customers are unable to copy/share files/sheets across the projects in ACC Build and ACC Docs in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are investigating an issue where customers are unable to copy/share files/sheets across the projects in ACC Build and ACC Docs in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Resolved: The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Identified: We are continuing to work on resolving the issue where a subset of customers are unable to access Multiple Autodesk Products in the US region as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.

Identified: We are continuing to work on resolving the issue where a subset of customers are unable to access Multiple Autodesk Products in the US region as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.

Identified: We are continuing to work on resolving this issue where customers are unable to access Multiple Autodesk Products in the US Region as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.

Identified: We have identified the cause of the issue where customers are unable to access Multiple Autodesk Products in the US Region. We will provide an update within 90 minutes or sooner if we have more information to share.

Investigating: We are continuing to investigate reports where customers are unable to access Multiple Autodesk Products in the US Region. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are investigating reports where customers are unable to access Multiple Autodesk Products in the US Region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are investigating an issue where students in India aged 13 to 18 are unable to sign up for new accounts to use multiple Autodesk products. Existing user accounts are not impacted. We are actively looking into this and we will provide an update as we have more information to share.

Resolved: The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Identified: We have identified the cause of the issue where customers are unable to upload files in content Catalog. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are investigating an issue where customers are unable to upload files in content Catalog. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Resolved: The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Investigating: We are continuing to investigate an issue where customers trying to purchase new orders in the Autodesk e-store, which requires 3DS authentication, are unable to process their orders in the European Union region. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are continuing to investigate an issue where customers trying to purchase new orders in the Autodesk e-store, which requires 3DS authentication, are unable to process their orders in the European Union region. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are investigating an issue where customers trying to purchase new orders in the Autodesk e-store, which requires 3DS authentication, are unable to process their orders in the European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Resolved: The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Investigating: We are investigating an issue where team admins are unable to load pages under the 'User Management' section (By User, By Product, By Group) on manage.autodesk.com. We are actively looking into this and we will provide an update within 60 minutes when we have more information to share.

Resolved: The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Investigating: We are continuing to investigate where customers are unable to make purchases on the E-Store in the European Union region. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are investigating an issue where customers are unable to make purchases on the E-Store in the European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Resolved: The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Identified: We have identified the cause of the issue where customers are unable to get quotes on subscription renewals. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are investigating an issue where customers are unable to get quotes on subscription renewals. We are actively looking into this and will provide an update within 60 minutes or sooner if we have more information to share.

Resolved: The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Investigating: We are continuing to investigate where customers are unable to copy/share files/sheets across the projects in ACC Build and ACC Docs in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are investigating an issue where customers are unable to copy/share files/sheets across the projects in ACC Build and ACC Docs in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Resolved: The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Investigating: We are investigating an issue where customers are experiencing latency while using BIM 360 Account Administration in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Resolved: On September 11, 2024 at 06:21 PM PDT, Autodesk identified an issue where customers were experiencing latency while adding members to the projects in BIM 360 Account Administration in the US region. Once the issue was resolved on September 11, 2024 at 09:30 PM PDT, BIM 360 Account Administration returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

Resolved: On September 12, 2024 at 03:14 AM PDT, Autodesk identified an issue where customers were experiencing latency while using Fusion Team / BIM 360 Team in the US region. Once the issue was resolved on September 12, 2024 at 03:21 AM PDT, all products returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

Resolved: The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Identified: We are continuing to work on resolving the issue where a subset of customers are unable to access Multiple Autodesk Products in the US region as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.

Identified: We are continuing to work on resolving the issue where a subset of customers are unable to access Multiple Autodesk Products in the US region as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.

Identified: We are continuing to work on resolving this issue where customers are unable to access Multiple Autodesk Products in the US Region as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.

Identified: We have identified the cause of the issue where customers are unable to access Multiple Autodesk Products in the US Region. We will provide an update within 90 minutes or sooner if we have more information to share.

Investigating: We are continuing to investigate reports where customers are unable to access Multiple Autodesk Products in the US Region. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are investigating reports where customers are unable to access Multiple Autodesk Products in the US Region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Resolved: The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Identified: We have identified the cause of the issue where subset of customers are unable to access cloud models in Revit Cloud Worksharing / Cloud Models in the Australia region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are investigating reports of customers experiencing an issue where they are unable to access cloud models in Revit Cloud Worksharing / Cloud Models in the Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.