Autodesk Health Dashboard Status

Postmortem: AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC116856
Incident Date: March 25, 2025

‌

Summary
On March 25, 2025 between 9:55 AM PDT and 10:01 AM PDT, Autodesk experienced an issue that degraded service for customers in the US region using the Construction Assistant feature in Autodesk Construction Cloud (ACC).

‌

Impacted Services

• Autodesk Construction Cloud
• Autodesk Build

‌

Root Cause

• The issue was caused by a high volume of traffic that resulted in customers experiencing degraded service for the ACC Construction Assistant.
• The issue resolved itself and services returned to normal operation.

‌

Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

• Decreased the complexity of the processing.
• Increased server bandwidth to handle more simultaneous requests .
• Added safeguards and retry mechanisms to mitigate degradation issues in the future.

‌

‌

Thank you for your patience and understanding.

Resolved: On March 25, 2025, at 09:55 AM PDT, Autodesk identified an issue where customers were experiencing latency while utilizing the assistant feature in Autodesk Build and Autodesk Construction Cloud Specifications in the US region. The issue was resolved on March 25, 2025, at 10:01 AM PDT, Autodesk Build and Autodesk Construction Cloud Specifications returned to normal operation. This is a retroactive notification as the issue was not displayed on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

Investigating: We are investigating an issue where customers are unable to copy assets between projects while using Autodesk Docs and Autodesk Build in the US and European Union regions. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are investigating an issue where customers are unable to submit orders or renew Autodesk product subscriptions via the Autodesk E-Store site. We are actively looking into this and will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are investigating an issue where students in India aged 13 to 18 are unable to sign up for new accounts to use multiple Autodesk products. Existing user accounts are not impacted. We are actively looking into this and we will provide an update as we have more information to share.

Resolved: The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Investigating: We are continuing to investigate an issue where customers are unable to invite new users and manage admin capabilities in the Autodesk account portal. We will provide an update within 120 minutes or sooner if we have more information to share.

Investigating: We are continuing to investigate an issue where customers are unable to invite new users and manage admin capabilities in the Autodesk account portal. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are investigating an issue where customers are unable to invite new users and manage admin capabilities in the Autodesk account portal. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Resolved: The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Investigating: We are continuing to investigate where customers are unable to access Revit worksharing component workflows in BIM Collaborate Pro for Government. We have determined that other Revit Cloud Worksharing and Cloud Models components are not affected. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are investigating an issue where customers are unable to access Revit worksharing component workflows in BIM Collaborate Pro for Government. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Resolved: The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Investigating: We are investigating an issue where customers are experiencing latency while accessing files and folders on Fusion Team in the US region. We are actively looking into this and will provide an update within 60 minutes or sooner if we have more information to share.

Resolved: On March 27, 2025 at 04:37 AM PDT, Autodesk identified an issue where customers experienced latency while accessing workflows in Fusion team in the US region. Once the issue was resolved on March 27, 2025 at 05:20 AM PDT, Fusion team returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

Resolved: The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Identified: We have identified the cause of the issue where a subset of customers are experiencing issues while transferring, editing, and creating applications in the APS - Developer Portal. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are continuing to investigate where a subset of customers are experiencing issues while transferring, editing, and creating applications in the APS - Developer Portal. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are continuing to investigate where a subset of customers are experiencing issues while transferring, editing, and creating applications in the APS - Developer Portal. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are investigating an issue where a subset of customers are experiencing issues while transferring, editing, and creating applications in the APS - Developer Portal. We are actively looking into this, and we will provide an update within 60 minutes or sooner if we have more information to share.

Resolved: The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Identified: We are continuing to work on resolving this issue where customers are unable to view their added products and complete purchases when using the cart icon. As a workaround, customers can go to the product center to purchase items, where the 'add to cart' button functions correctly. We will provide an update within 3 hours or sooner if we have more information to share.

Identified: We are continuing to work on resolving this issue where customers are unable to view their added products and complete purchases when using the cart icon. As a workaround, customers can go to the product center to purchase items, where the 'add to cart' button functions correctly. We will provide an update within 3 hours or sooner if we have more information to share.

Identified: We are continuing to work on resolving this issue where customers are unable to view their added products and complete purchases when using the cart icon. As a workaround, customers can go to the product center to purchase items, where the 'add to cart' button functions correctly. We will provide an update within 6 hours or sooner if we have more information to share.

Identified: We are continuing to work on resolving this issue where customers are unable to view their added products and complete purchases when using the cart icon. As a workaround, customers can go to the product center to purchase items, where the 'add to cart' button functions correctly. We will provide an update within 6 hours or sooner if we have more information to share.

Identified: We are continuing to work on resolving this issue where customers are unable to view their added products and complete purchases when using the cart icon. As a workaround, customers can go to the product center to purchase items, where the 'add to cart' button functions correctly. We will provide an update within 4 hours or sooner if we have more information to share.

Identified: We are continuing to work on resolving this issue where customers are unable to view their added products and complete purchases when using the cart icon. As a workaround, customers can go to the product center to purchase items, where the 'add to cart' button functions correctly. We will provide an update within 2 hours or sooner if we have more information to share.

Identified: We are continuing to work on resolving this issue where customers are unable to view their added products and complete purchases when using the cart icon. As a workaround, customers can go to the product center to purchase items, where the 'add to cart' button functions correctly. We will provide an update within 2 hours or sooner if we have more information to share.

Identified: We are continuing to work on resolving this issue where customers are unable to view their added products and complete purchases when using the cart icon. As a workaround, customers can go to the product center to purchase items, where the 'add to cart' button functions correctly. We will provide an update within 2 hours or sooner if we have more information to share.

Identified: We have identified the cause of the issue where customers are unable to view their added products and complete purchases when using the cart icon. As a workaround, customers can go to the product center to purchase items, where the 'add to cart' button functions correctly. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Investigating: We are investigating an issue where customers are unable to make their purchases when they click on the cart icon. As a workaround, customers can go to the product center to purchase items, where the 'add to cart' button functions correctly. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.