AlsoEnergy Status: check for AlsoEnergy outages and issues

AlsoEnergy status is Minor Service Outage

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AlsoEnergy PowerTrack US

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User Interface (HTML)

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User Interface (Silverlight)

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Public Display Endpoints

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Data Ingest

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AlsoEnergy LocusNOC

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CatM Meter

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See all 80 AlsoEnergy components

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Stay ahead of AlsoEnergy outages

Active Incidents

Ingest delay in LocusNOC impacting CatM devices

Started 15 Jul 2025 14:28:30 (7 hours ago), still ongoing

Major Incident

Investigating

CatM Meter

We are currently investigating this issue.

Ingest Delay in Power Track US

Started 2 Jun 2025 17:07:54 (1 month ago), still ongoing

Major Incident

Monitoring

Data Ingest

We are currently investigating this issue.

Monitoring: We’re observing steady system performance with no further issues reported. Monitoring efforts are ongoing to ensure continued stability.

11 Jul 2025 14:42:33 (4 days ago)

Monitoring: System stability remains consistent. Monitoring efforts are ongoing to ensure no recurrence of the issue.

8 Jul 2025 07:26:40 (8 days ago)

Monitoring: The implemented fix remains in place and is being closely monitored.

4 Jul 2025 10:45:04 (11 days ago)

Monitoring: A fix has been implemented and we are monitoring the results.

2 Jul 2025 14:17:22 (13 days ago)

Identified: We have identified and addressed the issue affecting our data ingest, we are currently working on increasing the ingest capacity to address data backlog

30 Jun 2025 13:40:54 (15 days ago)

Identified: The issue has been identified and a fix is being implemented.

27 Jun 2025 14:39:16 (18 days ago)

Investigating: We are currently investigating this issue.

27 Jun 2025 13:54:42 (18 days ago)

Monitoring: Our data operations have returned to normal operating conditions, we are continuing to monitor

26 Jun 2025 19:11:30 (19 days ago)

Monitoring: We are continuing to monitor for any further issues.

23 Jun 2025 06:44:08 (23 days ago)

Monitoring: We are continuing to monitor for any further issues.

21 Jun 2025 14:02:05 (24 days ago)

Monitoring: Scheduled maintenance work resulted in our primary servers reporting severely degraded performance processing incoming data. Upon further investigation, the degradation was ultimately tracked to one of our replicated databases experiencing increased CPU and i/o pressure. Our teams continued the investigation and narrowed the performance issue to a configuration item limiting the memory usage of the replicated server. On 6/13/2025 at 22:00 MST, the configuration was updated, and the replicated database was recycled, allowing the database to return to normal operating conditions.

As the system returned to normal processing speeds, it has been continuing to bring the backlogged data up to our servers to be available on our platform. We are aware of sites with remaining backlogged data and are working to provide additional capacity to bring them up to date.

21 Jun 2025 03:07:40 (25 days ago)

Monitoring: We are continuing to monitor for any further issues.

20 Jun 2025 12:49:39 (25 days ago)

Monitoring: We're continuing to monitor system performance and are seeing steady improvements in the sites that are currently backlogged. Thank you for your patience.

19 Jun 2025 20:24:06 (26 days ago)

Monitoring: A fix has been implemented and we are monitoring the results.

16 Jun 2025 14:05:12 (29 days ago)

Identified: The issue has been identified and a fix is being implemented.

14 Jun 2025 06:24:43 (1 month ago)

Investigating: We are currently investigating this issue.

12 Jun 2025 13:54:51 (1 month ago)

Identified: The issue has been identified and a fix is being implemented.

10 Jun 2025 07:44:04 (1 month ago)

Investigating: We are investigating an issue causing delays. After monitoring, we are looking back into this initial issue.

5 Jun 2025 23:22:21 (1 month ago)

Monitoring: We are continuing to monitor for any further issues.

2 Jun 2025 17:10:47 (1 month ago)

Monitoring: The issue has been identified and resolved. We will continue to monitoring this until all device data has been backfilled.

2 Jun 2025 17:07:54 (1 month ago)

Investigating: We are currently investigating this issue.

2 Jun 2025 13:27:17 (1 month ago)

See all updates

Recently Resolved Incidents

No recent incidents

AlsoEnergy Outage Survival Guide

A step-by-step guide to help you survive a AlsoEnergy outage

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AlsoEnergy Components

AlsoEnergy

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AlsoEnergy PowerTrack US

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REST API

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SOAP API

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PL1K Data Processing

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PM2K Data Processing

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Cell Modem Data Processing

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User Interface (HTML)

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User Interface (Silverlight)

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Public Display Endpoints

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Data Ingest

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Ingest Delay in Power Track US

Started 2 Jun 2025 17:07:54 (1 month ago), still ongoing

Major Incident

Monitoring

Data Ingest

We are currently investigating this issue.

Monitoring: We’re observing steady system performance with no further issues reported. Monitoring efforts are ongoing to ensure continued stability.

11 Jul 2025 14:42:33 (4 days ago)

Monitoring: System stability remains consistent. Monitoring efforts are ongoing to ensure no recurrence of the issue.

8 Jul 2025 07:26:40 (8 days ago)

Monitoring: The implemented fix remains in place and is being closely monitored.

4 Jul 2025 10:45:04 (11 days ago)

Monitoring: A fix has been implemented and we are monitoring the results.

2 Jul 2025 14:17:22 (13 days ago)

Identified: We have identified and addressed the issue affecting our data ingest, we are currently working on increasing the ingest capacity to address data backlog

30 Jun 2025 13:40:54 (15 days ago)

Identified: The issue has been identified and a fix is being implemented.

27 Jun 2025 14:39:16 (18 days ago)

Investigating: We are currently investigating this issue.

27 Jun 2025 13:54:42 (18 days ago)

Monitoring: Our data operations have returned to normal operating conditions, we are continuing to monitor

26 Jun 2025 19:11:30 (19 days ago)

Monitoring: We are continuing to monitor for any further issues.

23 Jun 2025 06:44:08 (23 days ago)

Monitoring: We are continuing to monitor for any further issues.

21 Jun 2025 14:02:05 (24 days ago)

21 Jun 2025 03:07:40 (25 days ago)

Monitoring: We are continuing to monitor for any further issues.

20 Jun 2025 12:49:39 (25 days ago)

Monitoring: We're continuing to monitor system performance and are seeing steady improvements in the sites that are currently backlogged. Thank you for your patience.

19 Jun 2025 20:24:06 (26 days ago)

Monitoring: A fix has been implemented and we are monitoring the results.

16 Jun 2025 14:05:12 (29 days ago)

Identified: The issue has been identified and a fix is being implemented.

14 Jun 2025 06:24:43 (1 month ago)

Investigating: We are currently investigating this issue.

12 Jun 2025 13:54:51 (1 month ago)

Identified: The issue has been identified and a fix is being implemented.

10 Jun 2025 07:44:04 (1 month ago)

Investigating: We are investigating an issue causing delays. After monitoring, we are looking back into this initial issue.

5 Jun 2025 23:22:21 (1 month ago)

Monitoring: We are continuing to monitor for any further issues.

2 Jun 2025 17:10:47 (1 month ago)

Monitoring: The issue has been identified and resolved. We will continue to monitoring this until all device data has been backfilled.

2 Jun 2025 17:07:54 (1 month ago)

Investigating: We are currently investigating this issue.

2 Jun 2025 13:27:17 (1 month ago)

See all updates

Alerts - Device to Server Communications

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Locus to Powertrack Data Pipeline

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PVGuard to Powertrack Data Pipeline

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Deck to PowerTrack Data Pipeline

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Image Uploads

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Obvius Ingest

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Emails

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MiniSites

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PowerDisplay

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Site VPN Tunnel and VPN client access

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Modem Heartbeats non-VPN-cloud

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Yaskawa Solectria Solar

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Modem heartbeats - Cloud

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Maps API - Bing

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AlsoEnergy LocusNOC

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API

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Data Acquisition

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User Interface

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Reports

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External Weather Data

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Kiosks

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Waterfall Data

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LocusNET

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LocusDAS

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Data Ingests

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LGate

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CatM Meter

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Ingest delay in LocusNOC impacting CatM devices

Started 15 Jul 2025 14:28:30 (7 hours ago), still ongoing

Major Incident

Investigating

CatM Meter

We are currently investigating this issue.

mocquisuite

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Enphase

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AlsoEnergy PowerTrack EU

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AlsoEnergy PVGuard

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REST API

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SOAP API

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PL!K Data Processing

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Cell Modem Data Processing

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User Interface (HTML)

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User Interface (Silverlight)

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PM2K Data Processing

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Public Display Endpoints

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Campbell Scientific Data Ingest

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Alerts - Device to Server Communications

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PVGuard to Powertrack Data Pipeline

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PMCE Ingest

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AlsoEnergy DECK

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DECK SMA

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DECK Devices

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AlsoEnergy Draker

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Campbell Scientific Data Ingest

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AlsoEnergy Athena

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Athena Analyzer and Simulations

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Athena Access Manager

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Athena Explorer

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Athena PowerBidder

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Athena PowerTrack APM

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Athena Event Manager / Rules Engine and Editor

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Athena Supervisor

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Athena Tariffs

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Athena User Management

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Athena Data & Core Services

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Athena External Data Acquisition

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Athena Forecast Services

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Athena Events Dispatch

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Athena Optimization Services

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AlsoEnergy Athena Power Controller and Edge Hardware

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Athena Power Controller

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Athena Power Plant Controller

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Athena Modular Energy Controller

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SCADA

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Athena Edge Hardware

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AlsoEnergy Status

Real-time updates of AlsoEnergy issues and outages

AlsoEnergy status is Minor Service Outage

AlsoEnergy PowerTrack US

User Interface (HTML)

User Interface (Silverlight)

Public Display Endpoints

Data Ingest

AlsoEnergy LocusNOC

CatM Meter

Active Incidents

Recently Resolved Incidents

AlsoEnergy Outage Survival Guide

AlsoEnergy Components

AlsoEnergy

AlsoEnergy PowerTrack US

REST API

SOAP API

PL1K Data Processing

PM2K Data Processing

Cell Modem Data Processing

User Interface (HTML)

User Interface (Silverlight)

Public Display Endpoints

Data Ingest

Alerts - Device to Server Communications

Locus to Powertrack Data Pipeline

PVGuard to Powertrack Data Pipeline

Deck to PowerTrack Data Pipeline

Image Uploads

Obvius Ingest

Emails

MiniSites

PowerDisplay

Site VPN Tunnel and VPN client access

Modem Heartbeats non-VPN-cloud

Yaskawa Solectria Solar

Modem heartbeats - Cloud

Maps API - Bing

AlsoEnergy LocusNOC

API

Data Acquisition

User Interface

Reports

External Weather Data

Kiosks

Waterfall Data

LocusNET

LocusDAS

Data Ingests

LGate

CatM Meter

mocquisuite

Enphase

AlsoEnergy PowerTrack EU

AlsoEnergy PVGuard

REST API

SOAP API

PL!K Data Processing

Cell Modem Data Processing

User Interface (HTML)

User Interface (Silverlight)

PM2K Data Processing

Public Display Endpoints

Campbell Scientific Data Ingest

Alerts - Device to Server Communications

PVGuard to Powertrack Data Pipeline

PMCE Ingest

AlsoEnergy DECK

DECK SMA

DECK Devices

AlsoEnergy Draker

Campbell Scientific Data Ingest

AlsoEnergy Athena

Athena Analyzer and Simulations

Athena Access Manager

Athena Explorer

Athena PowerBidder

Athena PowerTrack APM

Athena Event Manager / Rules Engine and Editor