AlsoEnergy Status
Real-time updates of AlsoEnergy issues and outages
AlsoEnergy status is Minor Service Outage
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AlsoEnergy PowerTrack US
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PL1K Data Processing
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Cell Modem Data Processing
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PVGuard to Powertrack Data Pipeline
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Modem heartbeats - Cloud
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AlsoEnergy LocusNOC
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CatM Meter
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Active Incidents
Delays in processing certain sites
Started 23 Jan 2025 06:24:16 (29 days ago), still ongoing
Minor Incident
Monitoring
PL1K Data Processing
The scheduled maintenance has been successfully completed. However, please note that there may still be a brief delay in data ingestion for a short period of time. Thank you for your patience
Data ingest delays
Started 18 Dec 2024 16:13:07 (2 months ago), still ongoing
Major Incident
Monitoring
Cell Modem Data Processing
PVGuard to Powertrack Data Pipeline
Modem heartbeats - Cloud
We are currently experiencing data delays and have identified the issue. We will provide more information as soon as possible.
A small number of residential devices not communicating
Started 17 Dec 2024 19:28:03 (2 months ago), still ongoing
Minor Incident
Identified
CatM Meter
Following the scheduled maintenance, a small number of customer residential devices are experiencing communication issues with the platform. We are actively collaborating with our third-party partner to investigate the problem and will provide updates as we have more information.
Recently Resolved Incidents
Ingest Delay on Powertrack EU
Started 20 Feb 2025 13:13:25 (1 day ago), resolved 20 Feb 2025 14:54:23 (1 day ago)
Minor Incident
Resolved
REST API
PVGuard to Powertrack Data Pipeline
PMCE Ingest
A fix has been implemented and we are monitoring the results.
AlsoEnergy Outage Survival Guide
A step-by-step guide to help you survive a AlsoEnergy outage
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AlsoEnergy Components
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AlsoEnergy PowerTrack US
Fri 14
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now
REST API
Fri 14
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Sun 16
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SOAP API
Fri 14
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Mon 17
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now
PL1K Data Processing
Fri 14
Sat 15
Sun 16
Mon 17
Tue 18
Wed 19
Thu 20
now
Delays in processing certain sites
Started 23 Jan 2025 06:24:16 (29 days ago), still ongoing
Minor Incident
Monitoring
PL1K Data Processing
The scheduled maintenance has been successfully completed. However, please note that there may still be a brief delay in data ingestion for a short period of time. Thank you for your patience
PM2K Data Processing
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Sat 15
Sun 16
Mon 17
Tue 18
Wed 19
Thu 20
now
Cell Modem Data Processing
Fri 14
Sat 15
Sun 16
Mon 17
Tue 18
Wed 19
Thu 20
now
Data ingest delays
Started 18 Dec 2024 16:13:07 (2 months ago), still ongoing
Major Incident
Monitoring
Cell Modem Data Processing
PVGuard to Powertrack Data Pipeline
Modem heartbeats - Cloud
We are currently experiencing data delays and have identified the issue. We will provide more information as soon as possible.
User Interface (HTML)
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now
User Interface (Silverlight)
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Public Display Endpoints
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Campbell Scientific Data Ingest
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Alerts - Device to Server Communications
Fri 14
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Locus to Powertrack Data Pipeline
Fri 14
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PVGuard to Powertrack Data Pipeline
Fri 14
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Thu 20
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Data ingest delays
Started 18 Dec 2024 16:13:07 (2 months ago), still ongoing
Major Incident
Monitoring
Cell Modem Data Processing
PVGuard to Powertrack Data Pipeline
Modem heartbeats - Cloud
We are currently experiencing data delays and have identified the issue. We will provide more information as soon as possible.
Deck to PowerTrack Data Pipeline
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now
Image Uploads
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Obvius Ingest
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Emails
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MiniSites
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PowerDisplay
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Site VPN Tunnel and VPN client access
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Modem Heartbeats non-VPN-cloud
Fri 14
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now
Yaskawa Solectria Solar
Fri 14
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now
Modem heartbeats - Cloud
Fri 14
Sat 15
Sun 16
Mon 17
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now
Data ingest delays
Started 18 Dec 2024 16:13:07 (2 months ago), still ongoing
Major Incident
Monitoring
Cell Modem Data Processing
PVGuard to Powertrack Data Pipeline
Modem heartbeats - Cloud
We are currently experiencing data delays and have identified the issue. We will provide more information as soon as possible.
Maps API - Bing
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AlsoEnergy LocusNOC
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API
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Data Acquisition
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User Interface
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Reports
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External Weather Data
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Kiosks
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Waterfall Data
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LocusNET
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LocusDAS
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Data Ingests
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LGate
Fri 14
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CatM Meter
Fri 14
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Sun 16
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Tue 18
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A small number of residential devices not communicating
Started 17 Dec 2024 19:28:03 (2 months ago), still ongoing
Minor Incident
Identified
CatM Meter
Following the scheduled maintenance, a small number of customer residential devices are experiencing communication issues with the platform. We are actively collaborating with our third-party partner to investigate the problem and will provide updates as we have more information.
mocquisuite
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Enphase
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AlsoEnergy PVGuard
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AlsoEnergy PowerTrack EU
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REST API
Fri 14
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Ingest Delay on Powertrack EU
Started 20 Feb 2025 13:13:25 (1 day ago), resolved 20 Feb 2025 14:54:23 (1 day ago)
Minor Incident
Resolved
REST API
PVGuard to Powertrack Data Pipeline
PMCE Ingest
A fix has been implemented and we are monitoring the results.
SOAP API
Fri 14
Sat 15
Sun 16
Mon 17
Tue 18
Wed 19
Thu 20
now
PL!K Data Processing
Fri 14
Sat 15
Sun 16
Mon 17
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Thu 20
now
Cell Modem Data Processing
Fri 14
Sat 15
Sun 16
Mon 17
Tue 18
Wed 19
Thu 20
now
User Interface (HTML)
Fri 14
Sat 15
Sun 16
Mon 17
Tue 18
Wed 19
Thu 20
now
User Interface (Silverlight)
Fri 14
Sat 15
Sun 16
Mon 17
Tue 18
Wed 19
Thu 20
now
PM2K Data Processing
Fri 14
Sat 15
Sun 16
Mon 17
Tue 18
Wed 19
Thu 20
now
Public Display Endpoints
Fri 14
Sat 15
Sun 16
Mon 17
Tue 18
Wed 19
Thu 20
now
Campbell Scientific Data Ingest
Fri 14
Sat 15
Sun 16
Mon 17
Tue 18
Wed 19
Thu 20
now
Alerts - Device to Server Communications
Fri 14
Sat 15
Sun 16
Mon 17
Tue 18
Wed 19
Thu 20
now
PVGuard to Powertrack Data Pipeline
Fri 14
Sat 15
Sun 16
Mon 17
Tue 18
Wed 19
Thu 20
now
Ingest Delay on Powertrack EU
Started 20 Feb 2025 13:13:25 (1 day ago), resolved 20 Feb 2025 14:54:23 (1 day ago)
Minor Incident
Resolved
REST API
PVGuard to Powertrack Data Pipeline
PMCE Ingest
A fix has been implemented and we are monitoring the results.
PMCE Ingest
Fri 14
Sat 15
Sun 16
Mon 17
Tue 18
Wed 19
Thu 20
now
Ingest Delay on Powertrack EU
Started 20 Feb 2025 13:13:25 (1 day ago), resolved 20 Feb 2025 14:54:23 (1 day ago)
Minor Incident
Resolved
REST API
PVGuard to Powertrack Data Pipeline
PMCE Ingest
A fix has been implemented and we are monitoring the results.
AlsoEnergy DECK
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DECK SMA
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DECK Devices
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AlsoEnergy Draker
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Campbell Scientific Data Ingest
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now